Systems Administrator (SaaS)

As a Systems Administrator, you'll be at the heart of our mission to keep a primary GEOINT exploitation system running for the analysts who depend on it. Working as part of an elite and agile team, you'll provide on-site, on-the-floor technical and system administration support - troubleshooting software and hardware anomalies as they occur, automating software deployments, packaging software, and supporting VDI endpoints, virtual machines, and geospatial/corporate software - driving our commitment to mission uptime and production readiness.

Here, your work is more than a job - it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.

Duties & Responsibilities

• Manage the functionality and efficiency of a group of computers running on one or more operating systems
• Maintain the integrity and security of servers and systems
• Set up administrator and service accounts
• Maintain system documentation
• Interact with users and evaluate vendor products
• Make recommendations to purchase hardware and software, coordinate installation, and provide backup recovery
• Develop and monitor policies and standards for allocation related to the use of computing resources
• Automate software deployments, package software, and troubleshoot VDI endpoints, virtual machines, and geospatial/corporate software issues, making corrective recommendations as necessary
• Respond quickly to application/hardware issues, resolve problems on the spot where possible, replicate issues for internal analysis/diagnosis, and assist in preparing technical documentation of problems and solutions
• Program in an administrative language as needed
• Develop and implement testing strategies and document results
• Provide advice and training to end users
• Provide guidance and work leadership to less-experienced staff members
• Maintain current knowledge of relevant technologies as assigned and participate in special projects as required

Required Skills & Experience

• 5-10 years of directly related experience in systems administration and analysis
• Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• Experience supporting maintenance and change requests for all user-facing devices and systems
• Attention to detail and strong organizational skills
• Strong writing skills (document creation and note taking)
• Strong time management skills
• Ability to work within a team on projects and/or tasks
• Multi-mission environment experience
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to troubleshoot and document various problems
• Excellent customer service skills

Desired Skills

• Software package/binary deployment (Tanium, Numecent, XenApp, SCCM/MECM)
• Service+ experience
• Thin Client operating systems and virtual hosted desktop OS (AVD/ThinPro/Citrix)
• Client operating systems (Windows 11)
• Virtual Desktop Infrastructure (Azure Virtual Desktop, ESX/vSphere, XenDesktop)
• Advanced scripting in Python / PowerShell
• Log analysis experience for troubleshooting