Call Center Representative

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

E-commerce & Fashion

• Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.

Installation Services (Voice Support)

• Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.

Tech & App Support

• Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.

Fintech

• Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.

Telecommunications / Mobile Network

• Experience in a mobile network or any telecommunications company.

Essential Duties:

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

Technical Requirements (BYOD)

• Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
• Intel Core i5 (10th Gen+) | 8GB RAM minimum
• 50–55 Mbps internet speed | Wired, noise-cancelling headset
• Quiet, dedicated workspace