Solution Architect - ServiceNow ITAM

Job Description :

We are looking for an experienced Solution Architect - IT Asset Management (ITAM) to lead the architecture, design, and implementation of ServiceNow IT Asset Management solutions, including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

Key Responsibilities :

- Lead end-to-end architecture, design, and implementation of ServiceNow ITAM solutions, including HAM Pro and SAM Pro.

- Define and implement hardware and software asset lifecycle management strategies.

- Design and establish IT asset management processes, workflows, policies, and governance frameworks.

- Lead software asset management, including software license compliance, entitlement management, reclamation, and optimization.

- Design hardware asset management processes covering procurement, receiving, deployment, maintenance, stock management, and disposal.

- Define and manage integrations with ServiceNow Discovery, third-party discovery tools, and other IT systems.

- Ensure effective CMDB alignment, data accuracy, normalization, and reconciliation.

- Develop ITAM architecture standards, solution designs, technical documentation, and implementation roadmaps.

- Collaborate with IT, procurement, finance, infrastructure, security, and application teams to understand business requirements.

- Identify opportunities for automation, process improvement, cost optimization, and operational efficiency.

- Provide technical leadership and guidance to development, implementation, and support teams.

- Ensure ITAM solutions follow ServiceNow best practices, scalability, security, and performance standards.

Required Technical Skills :

- Strong experience with ServiceNow platform architecture and implementation.

- Hands-on expertise in ServiceNow Hardware Asset Management (HAM Pro).

- Strong expertise in ServiceNow Software Asset Management (SAM Pro).

- Knowledge of IT Asset Management (ITAM) processes and asset lifecycle management.

- Experience with software license management, compliance, reconciliation, and optimization.

- Strong understanding of CMDB architecture, configuration items, data models, and relationships.

- Experience with ServiceNow Discovery and third-party discovery integrations.

- Knowledge of ServiceNow workflows, Flow Designer, IntegrationHub, APIs, and platform capabilities.

- Experience in ITAM governance, process design, and enterprise-level solution architecture.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist (CIS) - Hardware Asset Management.

- ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management.

- ServiceNow Certified System Administrator (CSA).

- Experience implementing ITAM solutions in large enterprise environments.

- Knowledge of ITIL frameworks and IT service management processes.

- Experience with SAM optimization tools and software publishers such as Microsoft, Oracle, IBM, and Adobe.

Key Competencies :

- Solution architecture and technical leadership.

- Stakeholder management and communication.

- Enterprise ITAM transformation.

- Analytical and problem-solving skills.

- Governance and process optimization.

- Ability to translate business requirements into scalable technical solutions.

Skills

Solution Architect, ServiceNow, ServiceNow SAM Pro, IT Asset Management, CMDB, ITIL, ServiceNow Integration, Software License, ServiceNow Architect