ServiceNow Architect

About Techdome

Techdome Solutions Pvt. Ltd. is a technology consultancy and product engineering company founded in 2020 and headquartered in Indore. We design, build and run AI-powered, cloud-native platforms across data engineering, machine learning, cloud, automation, CRM and enterprise platforms. Our own products include JustInterview.ai and Catalyst ERP, and we serve clients from startups to large enterprises worldwide.

Why join us: work on global client programs and our own products, a fast-growing team, ownership from day one, and recognition as Madhya Pradesh Best Employer Brand 2026.

Job Details

Experience: 5-12 years

Notice Period: Immediate joiners only

Locations: Hyderabad, Indore, Noida, Delhi, Mumbai,Remote

Employment Type: Full-time, permanent

Work Mode: Work from office

Education: B.E./B.Tech/MCA or equivalent in Computer Science, IT or a related field

How to Apply: Share your updated CV with current CTC, expected CTC and notice period / last working day.

We are looking for a ServiceNow Architect to lead the design and delivery of enterprise ServiceNow implementations, ensuring scalable, best-practice solutions across modules.

Key Responsibilities:

• Own the technical architecture and solution design for ServiceNow implementations and upgrades.
• Design solutions across ITSM, ITOM, HRSD, CSM, SecOps, GRC/IRM and SPM as required.
• Lead requirement workshops with clients and convert business needs into platform designs.
• Define coding standards, governance, instance strategy and best practices.
• Design integrations using REST/SOAP APIs, IntegrationHub, MID Server and third-party tools.
• Oversee CMDB design, Discovery and Service Mapping.
• Guide and review the work of developers; support estimation and pre-sales activities.
• Plan platform upgrades, performance tuning and instance health checks.

Required Skills:

• 5+ years of ServiceNow experience, with at least 2 years as a technical or solution architect.
• Deep knowledge of ITSM and at least one other module (ITOM, HRSD, CSM).
• Strong scripting skills: JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies.
• Hands-on with Flow Designer, IntegrationHub, Service Portal and Workspace.
• Strong understanding of CMDB and Common Service Data Model (CSDM).
• Excellent client-facing and communication skills.

Good to Have:

• ServiceNow CTA, CIS (ITSM/ITOM/HRSD/CSM) and CSA certifications.
• Experience with Now Assist / Generative AI features and App Engine.
• Exposure to ITIL v4 processes and agile delivery.