Salesforce Data Cloud and Agentforce Developer

Responsibilities include but are not limited to:

• Develop enterprise-grade solutions on the Salesforce platform.
• Build advanced solutions using:
• Apex (Batch, Queueable, Future, Schedulable)
• Lightning Web Components (LWC)
• Visualforce (where applicable)
• Design complex data models, role hierarchies, sharing rules, and security architecture.
• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
• Design and implement AI-driven solutions using:
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
• Einstein GPT
• Salesforce Data Cloud
• Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects, and product owners to build technology solutions to meet business needs.
• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or Salesforce Field Service platform using Dispatch.me.
• Support, maintain, and improve the working of existing Sales/Service Cloud applications for optimal functionality.
• Write high-coverage, bulkified unit tests and enforce code quality standards.
• Conduct comprehensive testing of Salesforce Sales & Service Cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
• Work with CI/CD pipelines using Azure DevOps, Copado.
• Conduct code reviews and enforce secure coding best practices.
• Stay up to date with the latest trends and advancements in contact center technologies and related tools to identify opportunities for improvement and innovation.

We're Excited if this is You!:

Experience and Qualifications of the Role:

• 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
• Apex classes, Controllers, and Triggers
• Lightning Web Components (LWC)
• Visualforce
• SOQL & SOSL
• Experience configuring and customizing Workflows, Process Builder, Flow, Validation Rules, and approval processes.
• Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and Platform Events.
• Integration: Experience with API-based integrations, middleware, or custom connectors.
• Experience working with Salesforce data model, security model, and sharing rules.
• Experience building custom dashboards and reports.
• 3+ years designing and implementing AI-driven solutions using:
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
• Einstein GPT
• Salesforce Data Cloud
• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
• Experience with Dispatch.me, invoicing, or field services is a plus.

Education:

• Bachelor's degree in computer science, information technology, or equivalent experience.

Certificates, Licenses, Registrations:

• Salesforce Platform Developer II
• AI Specialist certification
• Data Cloud Consultant
• Salesforce Certified Platform App Builder (nice to have)
• Salesforce Admin certification

Skills

Apex, LWC, Lightning Web Components, Salesforce