Microsoft Dynamics Tier 3 System Administrator

Position Title: Microsoft Dynamics Tier 3 System Administrator

Location: Hybrid (2 Days a week in Arlington, VA office)

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

We are seeking a Microsoft Dynamics Tier 3 System Administrator to join our team supporting the Customer Success Team. We are seeking a highly skilled and experienced Tier 3 Technical Support/Senior System Administrator to join our team, specializing in Microsoft Dynamics 365.

As the ideal candidate, you will be responsible for handling escalated incidents, performing in-depth troubleshooting, triage, and analysis to support our development teams in isolating and resolving issues. This role does not involve code changes but requires a strong analytical mindset to aid in problem-solving.

This is an excellent opportunity for someone who is passionate about customer service, product delivery, operations, and maintenance.

RESPONSIBILITIES

• Performs deep level troubleshooting across Dynamics 365 integrations, workflows, routing logic, and defects
• Configure business units, security roles, teams, users, queues, mailboxes and platform settings
• Analyze Dynamics 365 Customer Service Application with Azure integrations for best use case recommendations
• Manage complex multi-team investigations, coordinating with various stakeholders across the workstream
• Identify contributing factors to known issues and highlight detection or monitoring gaps
• Troubleshoot plug-ins, custom workflows, Power Automate flows, Dataverse Issues, Azure integrations, and authentication issues
• Analyze telemetry, logs, diagnostics, and monitor data to identify recurring issues
• Utilize monitoring tools such as Dynatrace and Application Insights to identify and address potential issues proactively
• Maintain awareness of App services, vaults, API management, and application gateway, as delegated by the Tier 3 lead
• Mentoring Tier 2 team members and supporting their technical development

QUALIFICATIONS

• Eligible for a Clearance Tier 4 Public Trust
• Bachelor degree and experience will be considered in lieu of a degree
• 5-7 years of experience supporting complex integrations with Azure services (Azure Web Apps, Application Gateways, Logic Apps, Function Apps, Data Lake, Azure Synapse for Dataverse)
• Extensive experience in technical support and system administration, particularly with Microsoft Dynamics 365
• 2 years' experience with Dynamics 365 supporting complex integrations and workflows preferred
• Proficiency in using monitoring tools like Dynatrace and Application Insights, log analytics, postman and OpenSearch
• Excellent analytical and problem-solving skills
• Ability to work effectively under pressure and manage multiple priorities
• Strong communication and collaboration skills to work with cross-functional teams
• Availability to provide 24/7 support for critical incidents
• Prefer experience with API integrations and related technologies
• Certifications in Microsoft Dynamics 365 or Azure are a plus
• Availability to provide work during core customer hours, 8 AM to 5 PM Eastern

WORKING CONDITIONS

Standard Business hours are Monday through Friday (8:00 am to 5:00 pm Eastern). Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.

PAY RANGE

The base salary range for this position is $115,000 to $135,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve-delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.