Technical Support Engineer
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Location
In office (Dubai)
Employment
Full-Time
First seen by Alion on Oct 11, 2026.
Overview
Company
Impact
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Headquartered in Lahore, Pakistan, InfoResumeEdge is a cloud-based enterprise resource planning (ERP) and human resource management (HRM) software enterprise. The company provides an all-in-one digital platform that integrates core corporate operations - including human resources, payroll management, recruitment, customer relationship management (CRM), inventory control, and performance analytics. Serving modern, growing businesses across diverse industries, the organization enables clients to automate administrative workflows, streamline operational efficiency, and leverage real-time data insights to scale enterprise growth.
Key Responsibilities:
- Provide technical support to customers via phone email and live chat.
- Diagnose and troubleshoot software hardware and network issues.
- Document issues resolutions and maintain knowledge base articles.
- Escalate complex problems to appropriate teams while maintaining ownership until resolution.
- Assist with software installations configurations and updates.
- Collaborate with engineering and product teams to report bugs and feature requests.
- Conduct training sessions for clients to enhance product understanding.
- Monitor system performance and provide proactive maintenance suggestions.
- Bachelors Degree in Computer Science Information Technology or related field (or equivalent experience).
- 2 years of experience in technical support or IT support roles.
- Strong understanding of operating systems (Windows macOS Linux).
- Proficiency in troubleshooting network configurations and protocols.
- Experience with ticketing systems like Jira Zendesk or ServiceNow.
- Familiarity with cloud services (AWS Azure Google Cloud) is a plus.
- Excellent communication skills and a customerfirst attitude.
- Ability to work independently and as part of a team.
- Problemsolving mindset with strong analytical skills.
- Attention to detail and strong documentation skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent interpersonal and customer service skills.
- Adaptability to rapidly changing environments and technologies.
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