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Location
In office (Bengaluru)

First seen by Alion on Sep 28, 2026.

Overview
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Profile match
Infosys BPM is the business process management subsidiary of Infosys that provides integrated end-to-end outsourcing services along with finance, accounting, geospatial data, BRM analytics, and RPA.

Requirements:

  • Strong understanding of core CSRD and TOMS workflows, business processes, and order lifecycle management.
  • Good knowledge of end-to-end integration flows across CSRD, TOMS, CRM, Billing, Provisioning, and other downstream/upstream systems.
  • Familiarity with entities, data models, and configurations supported within CSRD and TOMS.
  • Ability to analyse, troubleshoot, and debug production issues and failure scenarios across CSRD and TOMS applications during support activities.
  • Working knowledge of key CSRD and TOMS database tables, their relationships, and their usage for troubleshooting, reporting, and operational support.
  • Understanding of backend processes, workflow engines, batch jobs, services, and application components involved in order orchestration and fulfilment.
  • Experience in order tracking, task management, workflow monitoring, and order reprocessing activities within TOMS.
  • Knowledge of application logs, audit logs, integration logs, and workflow execution logs for effective root cause analysis.
  • Experience with log monitoring and troubleshooting tools (e. g., Splunk, ELK, Kibana, Grafana, AppDynamics, or equivalent) for identifying and resolving application and integration issues.
  • Ability to monitor application health, process status, alerts, queues, interfaces, and system performance using operational monitoring tools.
  • Good understanding of Unix/Linux commands, process validation, service management, log tracing, and environment-level troubleshooting.
  • Ability to perform end-to-end incident analysis, coordinate with cross-functional teams, and drive issue resolution within SLA timelines.
  • Familiarity with deployment validation, configuration verification, and post- implementation support activities for CSRD and TOMS environments.
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