Implementation Consultant and Integration Developer

Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform

• Lead end-to-end implementation of CCaaS solutions for enterprise clients
• Define implementation strategy and solution architecture aligned to client goals
• Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.

o Conduct Workshops and gather business requirements

o Identify workflows, and integration needs

Responsibilities

Years delivering contact centre or CCaaS implementations

• Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
• Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
• Experience in solution architecture, integrations, and API design
• Proven track record delivering complex enterprise projects
• Strong client-facing communication and stakeholder management skills

Ability to manage multiple projects in a fast-paced environment

Architect and implement end-to-end integration solutions

• REST APIs, Postman
• Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
• API orchestration and data transformation (JSON/XML)
• ETL/ELT pipelines for customer interaction data
• Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
• JSON, XML, CSV, Kafka
• Java, Python, Node.js, or .NET

Technical requirements

Sprinklr

Preferred skills

Technology->Communication->IVR/CCT,Technology->Infrastructure-Contact Center->IVR Concepts

Education

Master Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology