Technology Lead | Network Engineer | L2L3 Support | Riyadh

Role Technology Lead
Technology Network Engineering Hardware Support (HP)
Location Riyadh Saudi Arabia
Skills:

• In depth understanding of traditional circuit switched telecom networks with an emphasis on capacity fault and traffic management
• Ability to troubleshoot and resolve Hardware (HP 9000 Superdome servers) Operating System (HP-UX 11.11) & Database (Tuxedo) issues
• Unix Shell Scripting
• Understanding of IP networking (CCNA or better preferred)
• Proven project management skills (PMP certification preferred)
• Strong interpersonal skills with ability to manage customer relationships and projects with minimal oversight/direction

Languages (spoken & written):

• Arabic (fluent)
• English (fluent)

Role Scope:

• On-site Engineer at STC providing end-to-end support and assistance for the following legacy client Products:
• NFM (Fault Management solution)
• NMDRII-Titan (Traffic Management solution)
• NCE (Capacity management solution. Support is best effort w/current Saudi resource holding all knowledge)

Role Responsibilities:

• Staff augmentation resource responsible for addressing customer needs and issues for in scope products end-to-end
• Coverage is inclusive hardware operating systems and software systems
• Out of hours L2/L3 on-call support 24x7x365
• Collaborating with product teams as needed for L3/L4 assistance

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
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All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer