Windows Administrator

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

The Position

The Windows Administrator - SharePoint/Entra/M365 Administration is responsible for administering and supporting our Microsoft 365 environment, with a focus on building SharePoint as an enterprise collaboration platform. A central responsibility is to establish the SharePoint environment from the ground up in partnership with departments. The successful candidate will work with each department to learn its workflows and business requirements, then translate them into practical site structures, governance, and collaboration solutions. The successful candidate will serve as a SharePoint champion, demonstrating how the platform can improve collaboration, information sharing, and business processes. They will recommend approaches, design and launch sites tailored to each department, and provide ongoing support to refine those solutions as needs evolve. Candidates must have demonstrated experience gathering business requirements, building SharePoint solutions from the ground up, and supporting adoption after launch. They should be prepared to provide specific examples of how they assessed departmental needs, designed and introduced solutions, and improved them over time. The successful candidate will also administer and support Microsoft Entra and Microsoft 365 services and provide backup support for the Exchange Administrator. Demonstrated experience administering Exchange Online is required for this responsibility. The ideal candidate will use automation and AI where appropriate to improve administration and reduce manual work.

This position participates in a rotating on-call schedule and may require occasional weekend and after-hours work to support planned maintenance, changes, and mission-critical issues.

Key Responsibilities

• Design, build, and launch a SharePoint environment from the ground up, including its structure, sites, libraries, permissions, and governance.
• Develop and lead strategies to drive SharePoint adoption, helping employees and teams use the platform effectively.
• Work with business teams to understand their needs and create SharePoint solutions that improve information sharing, collaboration, and business processes.
• Administer and maintain SharePoint Online, including site creation, content organization, permissions, sharing, governance, and troubleshooting.
• Administer and support Microsoft Entra and Microsoft 365 services, including users, groups, roles, access policies, and service settings.
• Provide backup administration and support for Exchange Online in coordination with the Exchange Administrator.
• Support other Microsoft 365 services, including Teams and OneDrive.
• Research and implement process improvements using automation, AI, and other appropriate tools to improve administration and support.
• Manage and maintain the stability, security, and scalability of Windows-based systems, both physical and virtual.
• Provide escalated support for Windows, SharePoint, and Microsoft 365 issues and participate in on-call and after-hours support for mission-critical issues.
• Document configurations, procedures, and standards to support repeatability and effective use.

The Ideal Candidate

• Strong experience designing and implementing a SharePoint environment from the ground up.
• Strong experience developing and driving SharePoint adoption across an organization.
• Strong knowledge of SharePoint Online sites, libraries, permissions, sharing, governance, and content organization.
• Strong experience gathering business requirements and translating them into practical SharePoint solutions.
• Experience administering and supporting Microsoft Entra and Microsoft 365 services.
• Experience with Exchange Online administration or the ability to provide backup support to an Exchange Administrator.
• Experience supporting Microsoft 365 services such as Teams and OneDrive.
• Experience setting up and administrating Autopilot and Intune.
• Experience improving processes through automation, including the use of AI tools where appropriate.
• 7+ years of experience as a Windows Administrator in an enterprise environment.
• Experience with Windows Server setup, deployment, and maintenance.
• Experience supporting and troubleshooting Windows servers and desktop operating systems.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users, provide training, and write clear documentation.
• Takes full ownership of their area of responsibility and works independently to set priorities, solve problems, and accomplish goals.
• Ability to work collaboratively with cross-functional teams to deliver technical solutions that align with business needs.
• Knowledge of security best practices for Windows servers, SharePoint, and Microsoft 365, including access controls and data protection.
• Willingness to participate in a rotating on-call schedule and work occasional weekends and after hours for planned maintenance, changes, and mission-critical support.
• Must live in AL, DE, FL, GA, NC, SC, TN, or VA.