Senior Technical Service Technologist (m/f/d) - Bakery

Senior Technical Service Technologist, Bakery

Datum der letzten Überarbeitung: 29.06.2026

About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Hamburg, Germany

REPORTS TO: Technical Service Manager, Central & Eastern Europe

DIRECT REPORTS: None

GRADE: F

WORKPLACE TYPE: Hybrid

Drive customer innovation and business growth as a trusted technical expert, delivering cutting-edge bakery ingredient solutions and solving complex formulation challenges. Lead high-impact customer partnerships while shaping product development and mentoring teams to elevate technical excellence.

As a Senior Technical Service Technologist, Bakery you will act as the key technical partner for customers, leading formulation, troubleshooting, and innovation in bakery and fruit applications. This role combines deep food science expertise with customer-facing collaboration to develop solutions, improve processes, and support business growth through strategic technical insight.

This role reports to the Technical Service Manager, Central & Eastern Europe.

What you will do:

• Act as the lead technical contact for assigned customers and defined key accounts, providing comprehensive technical expertise throughout the customer's innovation, troubleshooting, and cost re-engineering processes to meet business growth targets.

• Share your extensive knowledge proactively, acting as a technical mentor within the organization. Provide support to more junior team members.

• Plan and conduct complex application trials involving formulation and process development or fine-tuning, in the presence of customers or at the customer's site. Work proactively on your own ideas and utilise customer feedback to develop innovative solutions, particularly within the specific key application category.

• Utilize all resources to evaluate customers' recipes, ingredients, and processes to diagnose problems, independently apply food technology knowledge, and make recommendations on the best solution.

• Leverage strong relationships across key stakeholders in the technical and commercial teams to influence, drive, and prioritise projects and activities aligned with the strategy and maximise business return. Within the specific key application category, develop strong relationships with raw material, auxiliary material, and processing/equipment partners.

• Document technical work centrally and communicate project results internally and externally to customers. Record and share relevant customer activities and project updates in the customer relationship management system.

• Evaluate the customer and competitor portfolio, expertise, and services to gain insights and share knowledge with the team.

• Analyze and address complex technical issues and significantly improve, change, or adapt existing techniques.

What you will bring:

• Degree, or equivalent, in Food Technology, Food Engineering, or another relevant discipline.
• Strong experience in a Technical Service, NPD, or Applications team within specialty food ingredients.
• Knowledge of Baker and Fruit Applications, including interactions with different food ingredients, systems, and food processing.
• History of successful projects delivering product innovation and a proven track record of technically supporting customers in the food industry.
• Advanced understanding of equipment and technologies to enable laboratory and pilot plant trials, with a focus on these application areas.
• Proficiency in documenting technical work centrally (Knowledge Management) and communicating project results internally as well as externally to customers.

Who you are:

• Formulation Expert in Bakery and Fruit Applications
• Strong Innovator
• Troubleshooter
• Customer Centric

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Flexible Work Arrangements - We value flexibility to support you both professionally and personally within a 37-hour work week
• Total Rewards Package - Competitive salary and performance-based pay recognizing your contributions to our success
• Generous Vacation Policy - Take advantage of 30 vacation days each year, plus two additional holidays on Christmas Eve and New Year’s Eve
• Comprehensive Benefits & Wellness Support - Access health benefits, EGYM Wellpass Membership, savings plans, and resources for your well-being, plus perks like a Profi Ticket, free parking, and secure bicycle accommodations.
• Career Growth - Learning, training, and development opportunities.
• Employee Recognition Program - A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Referral Program - Refer top talent and earn a bonus if they’re hired
• Company Pension Plan - Secure your future with financial support for retirement.
• Company Events - Join in on our Christmas party, family day, or Sustainability day for fun and connection

Privacy Notice: The Applicant Privacy Notice explains how Ingredion uses personal data of applicants and what rights an applicant has in relation to the use of this data for recruitment purposes. This notice applies to applications submitted through Ingredion's career websites and through third parties, such as recruitment agencies, job boards and other means, e. g. by post or e-mail. The announcement can be viewed here:

https://emea.ingredion.com/legal/candidate_privacy_notice.html

Find further information here:

https://www.ingredion.com/emea/en-uk/karriere-bei-ingredion.html

Please apply via Workday!

Ausgeschrieben am: 29.06.2026

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

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