Delivery Manager (cod: RN)

Description

The Delivery Manager is responsible for ensuring the quality, predictability, and efficiency of project and portfolio delivery across the organization. This role operates at a transversal level, overseeing delivery execution standards, improving operational processes, and ensuring alignment between teams, Project Managers, and client expectations.

Working closely with Project Managers, Tech Leads, Talent teams, and stakeholders, the Delivery Manager plays a key role in building high-performing delivery organizations that operate with autonomy, accountability, and strong execution discipline. Success in this role means maintaining delivery excellence, proactively mitigating risks, improving operational efficiency, and fostering continuous improvement across projects and teams.

Responsibilities

•Ensure the successful execution of projects and portfolios, maintaining alignment with timelines, quality standards, and client expectations.

• Monitor delivery health across teams and initiatives to identify risks, deviations, and opportunities for improvement.
• Define, implement, and maintain delivery standards, methodologies, and operational best practices.
• Promote continuous improvement across delivery workflows, project governance, and operational processes.
• Lead, mentor, and develop Project Managers through coaching, feedback, performance evaluations, and growth plans.
• Define and monitor delivery KPIs including planning accuracy, timeline compliance, delivery quality, and operational efficiency.
• Maintain regular communication with stakeholders and clients to validate service perception, ensure transparency, and proactively address concerns.
• Intervene in critical projects when necessary, leading issue resolution and recovery plans.
• Coordinate with Tech Leads, Talent, and People teams to ensure teams are properly staffed and aligned with business needs.
• Support strategic planning and delivery governance initiatives to improve scalability and predictability across the organization.

Requirements

•Bachelor’s degree in Systems, Computer Science, Software Engineering, or related field.

• 5+ years of experience in the software industry with a strong technical background.
• Proven experience leading complex projects and managing Project Managers or similar leadership roles.
• Advanced knowledge of project management and portfolio management practices.
• Strong experience working with delivery metrics and data-driven operational management.
• Experience with Agile methodologies; PMP or Scrum certifications are considered a plus.
• Strong stakeholder management experience, including interaction with senior clients and business leaders.
• Advanced English level (C1/C2).
• Strong analytical thinking, organizational, and problem-solving skills.
• Ability to operate effectively in ambiguous and fast-paced environments.

Key Competencies

•Ability to transform ambiguous or undefined problems into structured action plans.

• Strong decision-making capabilities when operating with incomplete information.
• Proactive mindset focused on identifying improvement opportunities and driving solutions independently.
• Strong sense of ownership and accountability for delivery outcomes.
• Strategic thinking with the ability to identify structural delivery patterns and systemic risks.
• Ability to align teams, stakeholders, and clients around shared goals and execution priorities.
• Excellent communication, leadership, and team development skills.

Nice to Have

•Experience leading delivery operations across multiple concurrent portfolios or business units.

• Familiarity with scaling delivery organizations and operational governance frameworks.
• Experience working within distributed or global engineering teams.
• Exposure to software delivery environments involving cloud, AI, or enterprise platforms.
• Knowledge of delivery forecasting, resource planning, and operational performance optimization.

What We Offer:

•Competitive compensation and benefits package.

• Opportunities for growth and professional development.
• Flexible work arrangements (remote or hybrid).
• Comprehensive leave policies, including PTO, sick leave, and study leave.
• Access to employee discount programs.
• Monthly connectivity allowance.

About Us:

At Nybble Group, we are dedicated to transforming businesses with the power of technology. For over 20 years, we have helped clients optimize operations and increase productivity through process automation, smart document processing, and advanced data analytics. We believe in fostering a collaborative and innovative culture where every team member can thrive.