Technical Project Manager

As Technical Project Manager for our Sovereign Public-Sector Cloud business, you’ll lead technical delivery and service operations on large open-source cloud platforms for public-sector customers, including a file-sync-and-share platform for several thousand institutions on 200+ Kubernetes clusters and a European research cloud with 24/7 SLAs. You’re deeply curious about what is really happening in production and why systems behave the way they do, and you turn that into plans with dates customers can count on, because Kiteworks highly values people who are energized by delivering, not just planning.

What you’ll do

• Own service delivery and operations: availability, KPIs, root-cause analyses and service reporting.
• Run project operations: risk log, milestones, change requests and statements of work, steering committees, and documents that external recipients can use to make decisions.
• Act as the customer’s single point of contact for your area: handle escalations, dated status updates and transparent delivery, and coordinate the solution architect and the information security manager, who keep their own roles.
• Establish operating practices: one channel per type of message, work to the CAB process, keep a regular release and maintenance-window schedule, and make sure every critical role has a backup.
• Contribute technically: help shape the platform architecture roadmap (which stays with Engineering and Product), review root-cause analyses, and contribute to monitoring and alerting standards.
• Maintain secure cloud environments by enforcing access controls, monitoring, and configuration management aligned with ISO 27001 and data protection requirements.

What you’ll bring

Required

• Delivery track record. You have worked as a technical project manager or delivery lead in a multi-party, SLA-bound setup (general contractor, hosting provider, vendor, end customer) with release, change and pentest cycles, including ownership of at least one large public-sector or regulated delivery (thousands of users or tenants, contractual SLAs).
• Hands-on technical background. You have 5+ years as a cloud, DevOps or infrastructure engineer on large-scale systems, as a software developer, or as a technical product manager, and you understand the software development lifecycle. In an escalation call you follow the technical answer, ask follow-up questions and challenge it, without relying on someone to translate. If the answer has to come from someone else, you say who will give it and when.
• Ownership. You give dates, owners and expected outcomes. A vague answer like “sometime next week” does not count as a status, and if a date moves, you say so before anyone asks.
• Public-sector governance. You know EVB-IT-style contracts, change-request billing, CAB processes, ISO 27001 and BSI C5 expectations, and separation of duties.
• Communication in German and English. You can explain the same incident to a ministry project lead, a CIO and an engineer, in fluent German and English (C1 or higher), including in tough negotiations.
• Fast learning. You can point to a concrete case where you became productive in an unfamiliar technical area under delivery pressure, and say what you have learned in the last two years.
• AI proficiency. You use AI routinely across most day-to-day tasks, not occasionally, and you evaluate its output critically rather than accepting it at face value. You never enter customer PII, credentials or confidential data into AI tools, and you review AI output before acting on or presenting it.

Preferred

• Working knowledge of Kubernetes, Helm, storage (NFS and object storage), messaging such as NATS, and identity (Keycloak, LDAP, OIDC).
• Open-source and digital-sovereignty experience (upstream work, community or vendor side).

About Kiteworks

Kiteworks empowers organizations by ensuring secure and compliant data exchanges across all channels, including email, file sharing, APIs, and A.I. Agents. To this end, we created a platform that delivers data governance, compliance, and protection to customers. The platform controls, monitors, and protects every data interaction between people, machines, and systems across user collaboration, automated workflows, and enterprise AI.

The values that define us

• Execution - We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
• Transparency - We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
• Integrity - We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.

Compensation range

• Annual Base Salary Range: €75,000 - €90,000
• Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future.

Benefits & perks

• Stock Options
• Hybrid working model
• Health Insurance
• Multisport Card
• 100 EUR Food Vouchers/month:

Commitment to equal opportunity & inclusion

Kiteworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

Other requirements

Ability to meet Kiteworks, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings: Kiteworks Background Check: This position requires passing the Kiteworks background check upon hire/transfer and every two years thereafter.