Customer Service Agent

The English Speaker is responsible for communicating with customers in English, handling inquiries, providing accurate information, and ensuring a professional and positive customer experience.

Key responsibilities include responding to customer inquiries through different communication channels, resolving issues efficiently, updating customer information, documenting interactions, and coordinating with internal teams when needed.

As a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a high-quality customer experience.

Your main responsibilities will include:

• Handling customer inquiries through different communication channels.

• Responding to customer questions and providing accurate information.

• Identifying customer needs and providing suitable solutions.

• Handling customer complaints and resolving issues professionally.

• Following up on customer requests when required.

• Maintaining a professional and positive attitude during customer interactions.

• Ensuring a high level of customer satisfaction.

• Accurately documenting customer interactions and updating relevant information.

Requirements

• English level: B2+ / C1

• Previous customer service experience is required

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal skills

• Ability to handle customer inquiries professionally and efficiently

• Strong attention to detail and organizational skills

• Ability to work in a fast-paced environment

• Basic computer skills and ability to navigate different systems

• Ability to work fixed night shifts