Workforce Manager
First seen by Alion on Nov 11, 2026.
My client is seeking an experienced and results-driven Workforce Manager to join their team in Cape Town. The successful candidate will be responsible for workforce forecasting, capacity planning, scheduling, and real-time management to ensure optimal resource utilisation and operational efficiency.
This role requires a strong Workforce Management professional who can lead a team, analyse operational data, improve service levels, and provide strategic workforce solutions in a fast-paced, client-focused environment.
Duties & Responsibilities-
Develop and manage workforce forecasts and capacity plans to meet operational requirements.
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Lead, coach, and manage a high-performing Workforce Management (WFM) team.
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Oversee staff scheduling, shift planning, and resource allocation.
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Monitor real-time operations and implement corrective actions to address staffing gaps and service-level challenges.
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Analyse workforce data, operational trends, and performance metrics to support business decisions.
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Drive improvements in service levels, productivity, resource utilisation, and client satisfaction.
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Provide workforce insights, reports, and recommendations to relevant stakeholders.
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Identify operational risks and develop effective workforce solutions.
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Collaborate with operational teams to ensure staffing requirements align with business objectives.
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Adapt workforce plans in response to changing business demands and operational priorities.
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Matric / Grade 12.
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Minimum of 5 years' experience in Workforce Management.
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Strong experience in forecasting, capacity planning, scheduling, and real-time management.
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Excellent analytical, problem-solving, and data interpretation skills.
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Strong planning, organisational, and time-management abilities.
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Excellent written and verbal communication skills.
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Strong presentation and stakeholder engagement skills.
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Ability to work independently with minimal supervision.
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Ability to thrive in a fast-paced and changing environment.
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Adaptability and willingness to embrace new processes and ways of working.
Working Hours
The successful candidate must be comfortable working US-aligned rotational shifts between 13:00 and 23:00 South African time.
Interested?Interested candidates who meet the above requirements are invited to submit their updated CV for consideration.
\uD83D\uDCE7 Email: [email protected]