ServiceNow Developer

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As a ServiceNow Developer, you support and enhance Inovalon’s enterprise ServiceNow platform by designing, configuring, and maintaining applications and workflows that improve operational efficiency and user experience. You partner with cross functional teams to deliver scalable platform solutions, support core ServiceNow modules, and strengthen integrations across systems. In this role, you bring strong technical expertise in scripting, platform customization, troubleshooting, and continuous platform improvement.

What You'll Do

• Develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities to support enterprise business needs.
• Support and enhance ServiceNow modules including ITSM, CSM, HRSD, ITAM, and related applications.
• Build and maintain integrations using REST APIs, SOAP APIs, and IntegrationHub to enable reliable data exchange across systems.
• Create and customize forms, service catalogs, business rules, client scripts, UI policies, and Flow Designer workflows.
• Perform platform upgrades, enhancements, and issue resolution to maintain platform stability, performance, and functionality.
• Troubleshoot technical issues, analyze root causes, and implement effective fixes and improvements across the platform.
• Collaborate with cross functional teams to gather requirements, design scalable solutions, and deliver platform enhancements aligned to business priorities.
• Improve platform performance and support ongoing optimization of ServiceNow applications, configurations, and development practices.

What You'll Need

• 3 to 8 years of hands on ServiceNow development experience.
• Graduation or equivalent combination of education and experience required.
• Strong knowledge of JavaScript, ServiceNow scripting, and ServiceNow platform configuration.
• Experience with integrations, Service Catalog, Flow Designer, and API development.
• Experience developing, configuring, and maintaining ServiceNow applications and workflows.
• Familiarity with Agile development practices.
• ServiceNow CSA certification required.
• Strong analytical, troubleshooting, and communication skills.
• Demonstrate growth potential and learning agility by quickly learning new platform capabilities, development approaches, and business requirements, and applying that knowledge to improve ServiceNow solutions over time.
• Demonstrate leadership by collaborating effectively with cross functional partners, contributing technical expertise, and helping drive scalable platform decisions without direct authority.
• Demonstrate adaptability by managing changing priorities, evolving requirements, and platform updates while maintaining quality and delivery.
• Demonstrate creative thinking by identifying practical ways to improve workflows, streamline integrations, and enhance platform functionality and user experience.
• Demonstrate analytical skills by diagnosing issues, evaluating technical options, and using evidence and logic to design effective solutions.
• Nice to have: ServiceNow CAD certification.

Our Shared Commitments

• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

• This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).