IT Support Officer

Job Summary

• The IT Support Officer is responsible for IT infrastructures proactive monitoring and provides Desktop support, LAN/Wireless connectivity, Endpoint vulnerability & Patch Management, Printer services, quick provisioning of systems.
• The role also includes support services for other infrastructural platforms as stipulated by the IT Manager.

Principal Accountabilities & Responsibilities

• Provides helpdesk support duties to all users in the company including installation and configuration of desktops and laptops.
• Ensures the daily / monthly backup of data in all INQ offices including Abuja and Port Harcourt and liaising with the IT Contact personnel in each of the offices on all IT related issues.
• Provides required IT-support which includes but not limited to Windows Operating Systems and Server Applications, w/ RAID 1 & 5 etc.
• Troubleshoot and resolve of LAN/Wireless issues and uptime availability of network printers.
• Installs or modifies existing installations of networked computer hardware, software, and other components.
• Ensuring that the firewall security aspect of the IT overall security implementation is maintained and functional.
• Monitoring of IT NetBoz EMS in all our Data center and Camera Surveillance system uptime.
• Remote access support and system security update across all of hardware and software platforms.
• Work with internal customers to activate services; and assist with problem resolution as required.
• IT inventory tracking and management.
• On-call and after-hours support

Requirements

• Education, qualifications and special training: BSc / HND Computer Science / Engineering
• MCSE / MCP / CCNA / CCNP Experience: Helpdesk services System & Network Administration Network security System administration and support.

Communication & Work Relationships:

• Internal: The role will involve interfacing and communication with all stakeholders on a regular basis.
• Other Business Units: All Departments.