Product Sales Expert - Chatbot

What You Will Do:

• Own the end-to-end sales cycle for new logo acquisition for the Chatbot (Support Agent) product.
• Build and manage a strong pipeline through prospecting, outbound, and industry mapping.
• Conduct product demos, craft tailored proposals, and lead negotiations to close deals.
• Collaborate with marketing to run targeted campaigns and events to generate leads.
• Partner with Account Directors to identify, prioritize, and close cross-sell/upsell opportunities within existing customers.
• Bring deep product expertise to customer conversations, driving incremental value realization and adoption.
• Co-own forecasting and deal strategy for Chatbot opportunities inside large multi-solution deals.
• Work closely with Solution Consultants on multi-product or enterprise-wide opportunities.
• Partner with Product and Marketing to refine regional messaging and competitive positioning.
• Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs.

Performance Metrics:

• Attainment of Chatbot-specific quota (both new business and cross-sell).
• Growth in Chatbot adoption within existing enterprise accounts.
• Contribution to regional pipeline generation, quality, and win rate.
• Compensation Base salary + commission tied to Support Agent ACV attainment.
• Direct quota credit for new business and overlay quota credit for expansion deals.
• High-impact variable structure rewarding full ownership of pipeline and execution.

What You Will Need:

• 2+ years of SaaS or enterprise sales experience, ideally in CX, AI, or conversational platforms.
• Demonstrated success in both new business acquisition and expansion selling.
• Deep understanding of chatbots, automation workflows, or support agent platforms.
• Ability to articulate business value to senior executives and technical stakeholders alike.
• Proven hunter mindset, self-driven, and able to manage complex deal cycles independently.
• Fluent in English; regional language proficiency add on.

What We Offer:

• Be part of a diverse team that’s as global as it gets - where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.