2nd Shift Customer Service Representative

Customer Service Representative

Department: Haven Assistant

Location: Tyrone, PA (On-site) - not remote

Employment Type: Full-time (30+ hrs/week)

About InspectionGo

InspectionGo helps homeowners manage and protect their most valuable investment-their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.

The Role:

This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our Haven Assistant team when appropriate.

Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution.

You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.

Schedule & Availability

• Full-time: 30+ hours/week 2pm-10pm
• Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO.
• Our operating hours are 8:00 AM-10:00 PM.
• We are primarily hiring for shifts starting at 2:00pm or later (especially

weeknights/evenings).

• The more weeknight availability you have, the better.
• Weekend shifts are rare, but occasional weekend availability is a plus when needed.
• Schedules are set in advance. We can offer some flexibility, but shifts are not fully customizable.
• Shifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized.

What You’ll Do:

• Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
• Provide customer support by confirming details, answering questions, and ensuring the next step is clear
• Schedule consultations with the HomeBinder Assistant team when appropriate
• Gather feedback on the customer’s inspection experience and share key takeaways with

the team to improve quality

• Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
• Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
• Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.

What Success Looks Like:

• Customers feel taken care of - not pressured
• You follow through: you do what you say you’ll do, when you say you’ll do it
• Notes and tasks are complete and clear enough that anyone can pick up the thread
• Consultations are scheduled with the right context captured (clean handoffs)
• Your customer feedback helps identify trends and improve the inspection experience over time
• You consistently meet execution and quality expectations

What We’re Looking For

• Strong communication and a calm, professional phone presence
• Excellent organization and follow-up habits
• Comfortable with phone work, documentation, and daily execution standards
• Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
• Coachable: you like feedback and improve quickly
• Availability for 2:00PM-10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
• Spanish-speaking (bilingual Spanish/English) is a plus, not required

Compensation

• Base pay: $13-$15/hour (based on experience)
• Performance incentives: paid monthly based on execution + quality/compliance
• Incentives become available once you’ve completed onboarding and are

approved to work independently.

• Ramp time varies by aptitude and execution quality - the faster you’re ready, the sooner incentives begin.
• Incentive earnings typically average $400-$900/month (varies by performance and hours worked)

Why Join InspectionGo:

• Supportive culture: authenticity, respect, collaboration
• Warm leads only (no cold calling)
• Modern office environment (snacks & coffee included)
• Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO
• Referral bonuses available
• Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.

Additional Requirements

Applicants must be:

• At least 18 years old
• Authorized to work in the U.S.

This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided.

InspectionGo is an Equal Opportunity Employer. For accommodation requests, contact [email protected].

Ready to Apply?

Complete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - we’d love to hear your story.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What does customer service mean to you?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Tyrone, PA 16686 (Required)

Work Location: In person