Senior Back-End Email Developer (Salesforce Marketing Cloud)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you looking to apply your technical expertise to personalized and impactful customer experiences? Join a team that transforms data and technology into relevant communications for the customers and prospects of Intact Insurance, belairdirect and other Intact Financial Corporation brands.

In this role, you will design, develop, automate and deploy email, text message and mobile notification communications using Salesforce Marketing Cloud. You will also contribute to the evolution of customer journeys and our omnichannel communication strategy, while serving as a technical resource for the team.

What you’ll do here:

• Design and deploy customer journeys and campaigns in Salesforce Marketing Cloud.
• Develop and optimize automations, workflows, data extensions, SQL queries and integrations.
• Collaborate with Data, Marketing, Information Technology and external partners to turn business needs into effective technical solutions.
• Implement personalization, dynamic content and A/B testing.
• Perform quality assurance as well as functional, technical and rendering tests before deployment.
• Monitor campaigns, troubleshoot issues and recommend improvements.
• Ensure the quality, security, documentation, maintainability and scalability of solutions.
• Participate in code reviews, share best practices and help improve the team’s ways of working.

What you bring to the table:

• At least 10 years of relevant experience in development, ideally in a similar role.
• Strong knowledge of Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio and Contact Builder.
• Proficiency in HTML, CSS, JavaScript, AMPscript, SQL and SSJS.
• Experience with data extensions, APIs and Salesforce Marketing Cloud integrations.
• Strong collaboration skills and the ability to work with multidisciplinary teams.
• A high level of autonomy, initiative and the ability to manage multiple priorities.
• A solution-oriented mindset and the ability to solve complex technical problems.
• Strong attention to detail, rigour and a consistent focus on quality.
• Adaptability and excellent communication skills.
• Salesforce Marketing Cloud Email Specialist certification, experience with Litmus or JIRA, and knowledge of front-end email development are assets.
• No Canadian work experience required however must be eligible to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.