Customer Onboarding & Software Training Specialist

Job Description: About the role

InToday is a Canadian healthcare software company. We are hiring one full-time, fully remote Customer Onboarding & Software Training Specialist. Applicants in Pakistan and elsewhere are welcome.

The main job: Live customer onboarding

You will get on calls with physicians, therapists and their teams, demonstrate our software, answer questions and patiently guide people who are not especially tech-savvy. Help customers complete tasks themselves and check that they understand. As we onboard more practices, customer calls and training will be the priority.

Between onboarding sessions

Create accurate help guides, product walkthroughs, short training videos and useful marketing/social media materials. Learn the real product, check every instruction and take work from a brief to a polished, useful result.

What we need

Excellent spoken and written English; clear, patient teaching; critical thinking; reliable internet and a quiet workspace for calls. Show existing production work in customer onboarding, training, help content or marketing/social media, and explain your personal contribution. Personal, freelance, class and professional projects count; quality matters more than a particular degree.

Use company-provided AI tools to research, draft, edit and produce work faster. You must check AI output against the actual software and use your own judgment. Please give a concrete example: the task, tool, result, and how you caught errors or verified accuracy.

Pay and required hours

CAD $800–$1,050 per month, based on demonstrated skills and scope, paid in Canadian dollars. Payment terms will be confirmed in the offer.

Full-time: Monday–Friday, 9 a.m.–5 p.m. Vancouver time, following daylight saving. You must be available throughout the shift for customer and team calls.

In Pakistan, this is Monday night through Saturday morning: 9 p.m.–5 a.m. PKT during Vancouver daylight time; 10 p.m.–6 a.m. PKT during Vancouver standard time.

Application review

As part of the review, we will ask for:

• A 2–3 minute English introduction video.
• An existing help guide/tutorial or social post/campaign/channel, with your personal contribution explained. Relevant portfolio links are welcome.
• One specific example of using AI and checking the quality of the result.
• Your pay expectation and confirmation of the complete Vancouver schedule.

Accessible links and unlisted videos are fine. Remove confidential information from samples. No application fees or new unpaid production work are required.

Process

Human portfolio review, a structured initial AI conversation, a deeper AI conversation, then a final interview with the founder. Recording and AI processing require consent; an alternative format can be discussed. People make hiring decisions.Job Specification:

• Excellent spoken and written English
• Live software onboarding
• Patient customer training
• Clear product demonstrations
• Help guides and tutorial videos
• Practical AI workflows with accuracy checks
• Critical thinking
• Social media and marketing production
• Reliable internet
• Availability for the full Vancouver working schedule