Business Applications & AI Engineer

Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Position Summary:

The Business Applications & AI Engineer is responsible for the strategy, design, customization, integration, administration, and continuous improvement of Integrated Dermatology's business application ecosystem. This position serves as the primary technical resource for Dynamics 365, Power Platform, HubSpot, Microsoft Copilot, AI solutions, workflow automation, and application integration initiatives across the organization.

The Business Applications & AI Engineer works closely with business stakeholders, operational leadership, and technical teams to identify opportunities for process improvement, automate manual tasks, improve data quality, and deliver scalable business solutions. This role is responsible for gathering requirements, documenting business processes, developing technical solutions, managing application enhancements, and ensuring solutions align with organizational goals and governance standards.

The ideal candidate combines strong technical development skills with business analysis capabilities and can effectively translate business requirements into practical, maintainable technology solutions.

• Serve as the primary technical owner and subject matter expert for business applications including Dynamics 365, Power Apps, Dataverse, HubSpot, Microsoft Copilot, and other enterprise business systems.
• Design, develop, customize, configure, and maintain business applications, workflows, forms, automations, integrations, and data models to support business objectives.
• Conduct stakeholder interviews, workshops, and requirement-gathering sessions to identify business needs and document detailed functional and technical requirements.
• Create business requirements documents, solution designs, scope documents, process flows, user stories, acceptance criteria, and implementation plans.
• Design, develop, and maintain integrations between enterprise applications utilizing APIs, Power Automate, Azure Integration Services, Microsoft Graph, web services, and other approved integration platforms.
• Develop and support AI-enabled solutions leveraging Microsoft Copilot, Copilot Studio, Power Platform AI capabilities, Azure AI services, and approved generative AI technologies.
• Participate in Agile development processes including sprint planning, backlog refinement, effort estimation, sprint reviews, retrospectives, and release management.
• Collaborate with business leaders, department stakeholders, vendors, and technical teams to ensure successful delivery of business application solutions.
• Develop and maintain operational and executive reporting solutions using Microsoft Power BI, including data preparation, semantic models, dashboards, reports, visualizations, and appropriate data-access controls.
• Create and maintain application documentation, training materials, governance standards, support documentation, and knowledge transfer materials.
• Analyze existing business processes and identify opportunities for workflow optimization, automation, system consolidation, and data standardization.
• Establish and maintain application governance standards, security models, change control processes, development standards, testing procedures, and lifecycle management practices for business applications.
• Coordinate with software vendors, implementation partners, consultants, and internal stakeholders to troubleshoot issues, manage application enhancements, and evaluate new platform capabilities.
• Develop and deliver user training, documentation, adoption strategies, and change-management activities for new business application solutions and AI initiatives.
• Evaluate emerging AI technologies and identify opportunities to leverage Microsoft Copilot, Copilot Studio, Azure AI services, and automation technologies to improve business outcomes and operational efficiency.

• Advanced experience administering and customizing Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse, with additional experience in Dynamics 365, HubSpot, or comparable business application platforms.
• Experience designing, developing, and supporting integrations using APIs, Power Automate, Microsoft Graph, REST services, webhooks, and related integration technologies.
• Experience conducting requirements gathering, business process analysis, stakeholder interviews, and solution design activities.
• Experience working in Agile, Scrum, Kanban, or sprint-based application development environments.
• Experience implementing and supporting Microsoft Copilot, Copilot Studio, AI-assisted workflows, automation solutions, or comparable AI technologies.
• Strong understanding of relational databases, data modeling, application security, business process design, and platform governance.
• Moderate hands-on experience with Microsoft Power BI, including Power Query, data modeling, report and dashboard development, basic DAX, workspace management, scheduled refresh, and report security.
• Strong communication, documentation, presentation, facilitation, and stakeholder-management skills.
• Experience customizing CRM, ERP, workflow, business intelligence, or operational platforms within multi-location organizations.
• Experience creating technical specifications, solution architecture documentation, user stories, process maps, and scope-of-work documentation.

Preferred Qualifications:

• Databricks experience.
• Power Platform Developer certification.
• Dynamics 365 certification.
• HubSpot Sales Hub or Marketing Hub certification.
• Microsoft Copilot certification.
• Azure AI experience.
• Business systems experience within healthcare organizations.

Job Type:

• Full-time
• #LI-HYBRID

Experience:

• 5+ years designing, customizing, developing, integrating, and supporting enterprise business applications, workflow automation solutions, and business process platforms.

Education:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Technology, or related field preferred. Equivalent professional experience may be considered.

Certifications/Licenses:

• Microsoft Power Platform Developer Associate, Dynamics 365 certification, Microsoft Copilot certification, Azure AI certification, or comparable application-development certifications preferred.

Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.