Senior Infrastructure Engineer

Unleash Your Talents with Us!

Hi there, our future Senior Infrastructure Engineer! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business, from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

The role focuses on service delivery, project support, and technical escalation across Azure, Microsoft 365, endpoints, servers, VMware, and backup platforms.

Key Responsibilities for this role include:

• Managed Services Delivery
  • Support the delivery and ongoing management of managed services across Azure, Microsoft 365, endpoints, servers, VMware, and backup platforms.
  • Assist in onboarding new customers using standardised deployment models.
  • Maintain system health, performance, and security across customer environments.

• Project Support
  • Participate in infrastructure and cloud projects including Azure migrations, Microsoft 365 deployments, and backup implementations.
  • Assist senior engineers in delivering projects aligned to best practices.
  • Execute technical tasks within defined project scope.

• Technical Support & Escalation
  • Act as Level 2/3 escalation point for service desk engineers.
  • Troubleshoot and resolve technical issues across cloud and infrastructure.
  • Ensure timely resolution of incidents and service requests.

• Standardisation & Documentation
  • Follow defined standards for deployments and configurations.
  • Maintain accurate documentation, runbooks, and procedures.
  • Contribute to improving operational processes.

• Customer Engagement
  • Communicate with customers to resolve issues and provide updates.
  • Assist in delivering technical recommendations to customers.
  • Support customer onboarding and service improvements.

Successful candidate must have:

• 7 years in the IT services industry, ideally with a Managed Services Provider
• At least 4 years of hands-on L2 administration and support of all the following:
  • Windows Servers - Azure, virtual and physical
  • Critical services - AD/Entra, DNS, Group Policy, Intune
  • Hybrid organizations running AD and Entra
  • M365

• Mandatory Technical Skills
  • Administration of Microsoft Azure workloads, specifically Servers and VPN Gateways
  • Windows Server administration, management and troubleshooting
  • Deep understanding of AD, DNS, Group Policy
  • Microsoft 365 administration (Exchange Online, Teams, SharePoint).
  • Endpoint management using Intune or similar tools.
  • VMware administration
  • Some experience with M365 backups

• Tool-Specific Requirements
  • RMM tools: Datto RMM, Kaseya VSA, or equivalent.
  • PSA tools: ConnectWise Manage or similar.
  • Documentation platforms: IT Glue or equivalent.
  • Backup platforms: Veeam, Azure Backup.
  • Microsoft Defender portal
  • Scripting/automation using PowerShell

• Mandatory Certifications (or equivalent experience)
  • Microsoft Certified: Azure Administrator Associate (AZ-104).
  • Microsoft 365 Certified: Teams Administrator Associate.

• Desired Certifications
  • Microsoft Certified: Windows Server Hybrid Administrator Associate.
  • ITIL Foundation.
  • VMware VCP (desirable but not required).