Implementation Manager

Job Title: Implementation Manager

Reports to: Director of Implementation

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. An Implementation Manager is responsible for overseeing the successful onboarding and deployment of new clients or systems. They serve as the primary point of contact during the implementation process, managing timelines, resources, and cross-functional collaboration to ensure project milestones are met.

What You Will Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

• Lead projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation, budget estimations, and project implementation plans including risk mitigation based on customer feedback
  • Define and document customer requirements, project deliverables, acceptance criteria, and measures of implementation success.
  • Manage scope changes, project dependencies, risks, and issues; communicate their impact on timelines and resources and escalate when needed.
  • Coordinate customer data onboarding, system configuration, integrations, and data validation with technical and operational teams.
  • Create and adhere to customer project timelines
• Work collaboratively with other departments impacting the implementation project & clearly communicate actions needed from all internal and external parties
• Understands the business impacts of issues and how they relate to IT owned solutions
• Ensure customer training, implementation documentation, and a structured handoff to Client Success and Operations are completed.

• Customer Focused - creates commitment and trust in building relationships with customer stakeholders, understanding user requirements, articulating the business value and context of solutions, and uncovering true motivations behind decisions and actions.
• Manage multiple software implementation projects simultaneously

• Actively use company-approved AI tools to improve implementation planning, documentation, meeting summaries, status reporting, and workflow efficiency.
• Identify opportunities to automate repetitive tasks and improve implementation speed, accuracy, and the customer experience. Share successful approaches with the team.
• Review AI-generated work for accuracy, apply sound judgment, and protect confidential company and customer information in accordance with company policies.

What You Will Bring:

• Demonstrated experience in successful implementation of technology solutions

• Demonstrated ability to use AI tools in everyday work, with curiosity and a willingness to learn, experiment, and adopt new technology.
• Ability to explain how you have used AI or automation to solve a business problem, improve quality, or save time.

• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Experience with JIRA and ticket management

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 3 years relevant experience

• Experience with Smartsheet & Confluence

• Experience with release processes and SDLC
• Experience delivering Freight Rate and Auditing software implementations
• PMP or equivalent professional project management certification