Customer Service Representative

Pay Rate: $17.75/hour

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Overview:

As an On-Demand Customer Service Representative, you will work in a virtual high-volume call center environment providing accurate and professional support to internal and external customers. Project assignments vary in duration - from weeks to months - and you will be expected to ramp quickly, stay current on new procedures, and flex your availability during peak demand periods. This is a PRN (as-needed) role ideal for someone who thrives in a fast-paced, project-based environment. Flexibility and a proactive approach are essential to succeed.

Responsibilities:

• Handle incoming calls with accuracy and professionalism; facilitate first call resolution and escalate using proper procedures

• Navigate systems of record and knowledge tools to ensure accurate information is conveyed to callers

• Communicate clearly in writing and verbally; actively listen to understand caller concerns

• Identify and escalate unusual or recurring issues through established channels

• Research account details and exercise sound judgment on follow-up actions

• Navigate multiple applications simultaneously to deliver comprehensive solutions efficiently

• Monitor and report unusual call patterns or repeat issues; escalate system problems to supervisory staff promptly

• Attend required training sessions for new projects and initiatives; maintain organized training materials

• Perform other duties as assigned

Qualifications:

Required

• Minimum 1 year of customer service experience

• Ability to pass federal clearance

• Flexibility to work weekends, evenings, and holidays as needed

• Proficiency with computer systems and software

• High school diploma or equivalent (equivalent experience may substitute)

Skills & Abilities

• Excellent written and verbal communication skills

• Strong analytical and effective decision-making skills

• Proficient PC and internet navigation skills

• Efficient time management in a fast-paced environment

• Ability to navigate multiple applications simultaneously

Nice to Have

• Prior experience in a high-volume production environment

• Experience managing difficult customer interactions with professionalism and diplomacy

Work at Home Requirements:

• High speed internet with an ethernet connection to the router (no satellite or hotspot) - minimum 30 Mbps download and 15 Mbps upload speed

• WiFi must be turned off at all times while working

• Windows Updates must be current

• Private and distraction-free home workspace with the ability to close a door

EQUAL OPPORTUNITY & COMPLIANCE:

InteLogix is an Equal Opportunity Employer / Affirmative Action Employer / Disability / Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay Transparency Nondiscrimination Provision: InteLogix will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with InteLogix’s legal duty to furnish information.

This position is open to applicants in locations where the applicable state or local minimum wage does not exceed $17.75/hour. Candidates located in jurisdictions with a higher minimum wage requirement are not eligible for this role at this time.

This position is only available to applicants residing in states where InteLogix is currently registered to employ. Applicants will be asked to confirm their work location during the application process.

E-Verify: InteLogix participates in E-Verify. Upon hire, InteLogix will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This position is covered under the McNamara-O’Hara Service Contract Act (SCA). Compensation includes the applicable SCA wage rate and fringe benefit requirements for the place of performance.

Applicants have rights under Federal Employment Laws. For more information, please review the “Know Your Rights” poster available at: www.eeoc.gov/poster