IT Change Management Specialist

About your Team:

The Change Management Lead Analyst/Specialist is currently responsible for reviewing, supervising, discussing, and coordinating change requests and initiatives across all IT departments.  This role ensures that all changes are implemented effectively within approved non-conflicting windows, and have proper verification tasks in place, with established stakeholder communications. IT Change Management utilizes Service Now, Jira, Confluence, Nautobot, and IB Trading Platform knowledge for daily approvals and reviews. There are continuous efforts to enhance/onboard non-IT departments into centralized Change Management, while ensuring scalability and ITIL/DORA compliance. Additionally, this role will also be requested to manages allocation of available IT hardware resources, initiating new IT projects based on trends/observations, build out curates and maintains overall IT Service Catalog of the IB Trading Platform, and assists Solution Architecture and Production Engineering departments for with ad-hoc/critical efforts project tasks.

Key Responsibilities:

  Change Request Review & Supervision

Review and assess change requests queues, for change suitability, completeness and validity

Supervise change initiatives from initiation through implementation and closure

Coordinate with stakeholders to ensure alignment with organizational objectives

  Change Implementation & Verification

Certify that change requests are implemented within approved maintenance windows, including proper verification procedures

Validating that changes meet defined success criteria with documented rollback plans

Revisit and troubleshoot failed changes or conflicting maintenance for understanding, optimization and product improvement

  Impact Assessment & Communication

Evaluate and document the potential impact of change requests on systems, processes, and users, building toward long term IT Service Catalog

Communicate impact analysis sessions with technical and business teams

Escalate trends/observations to IT Project Management for proposed remediation or enhancement

  Process Support & Compliance

Manage overall allocation and assignment of available IT hardware resources

Assist in the overall change management process and continuous improvement initiatives

Ensure requirement understanding across all stakeholders

Build and maintain compliance with change management policies, procedures, and industry standards across third-party, hardware and software groups

Support the development and refinement of change management documentation and workflows to include all system change requests

Support Solution Architecture and Production Engineering departments by owning ad-hoc efforts through supporting efforts

Required Qualifications: 

Bachelor’s degree: Information Technology, Business Administration, or related field

1-3 years of experience in change management, IT operations, IT service management, or related IT fields.

Experience with Service Now, Jira, Nautobot, ITIL framework and change management best practices

  Skills & Competencies

Strong analytical and problem-solving abilities

Excellent written and verbal communication skills

Ability to assess risk and impact of technical changes

Detail-oriented with strong organizational and prioritization skills

Ability to work under pressure and manage multiple priorities

Understanding of IT infrastructure, applications, and systems

  Preferred Qualifications

ITIL Foundation or higher certification

Experience with change management tools (e.g., ServiceNow, Jira, Nautobot)

Knowledge of regulatory compliance requirements

Project management experience

Company Benefits & Perks 

Competitive Salary, annual performance-based bonus and stock grant

Excellent health and welfare benefits including medical, dental, specialist and in-patient  

Competitive package of Annual Leave

Daily lunch ordered in house with fully stocked kitchen

Great work life balance

Unique opportunity to gain exposure to global financial products, markets and clientele

Opportunities for career progression and job scope expansion in a global company with growing local presence

Hybrid work arrangement role permitting