Sales Representative

Minimum Requirements:

·5-year experience in part sales.

·Matric or equivalent.

·Valid Driver License.

·Computer skills- Microsoft Windows and Email

software.

·Strong oral and written communication skills.

·Problem solving skills.

·Ability to explain technical details clearly to

customers.

Responsibilities:

·Determine replacement parts required in

accordance with sample parts provided by the customer, customer requests or

orders, by consulting internet and printed catalogues and the Company database

to determine replacement part numbers and prices.

·Carefully examine returned items for defects,

prior to the processing of Returns for Credit (RFC’s).

·Measure parts, using a Vernier or other

precision measuring instrument to ensure correct sizes supplied.

·Supply customer with parts from available stock

where possible and timeously request the placement of orders when necessary.

·Maintain and increase product knowledge by

studying and digesting updated catalogues, product information literature.

·Ensure that all generator, complete engine and

small plant equipment enquiries are discussed with management who will

distribute them to staff trained to handle these enquiries.

·Provide monthly reports to management, as well

as sales forecasts with long and short-term sales and profit objectives as

required to achieve monthly targets.

·Comply with all Claims and Returns instructions

and procedures so as to ensure these are properly dealt with in accordance with

company policy.

·Comply with all company procedures relating to

the obtaining of required customer information and details (COD accounts and 30

Day Accounts).

·Monitor competitor pricing and pass this

information on to management so that it can be loaded on the Unibase system.

·Establish and manage good relationships with

customers that recognize and enforce concepts leading to customer loyalty and

referrals.

·Follow-up and resolve customer requests and

complaints, referring same to senior management where necessary.

·Assist in the development and implementation of

product lines in demand in order to increase sales revenue.

·Actively promote the products that the Company

offer to its customer base.

·Ensure customers’ requirements are met in an efficient,

knowledgeable and professional manner.

·Reply to all telephonic, electronic mail and

internet requests made and provide information as requested.