Tourism Team Leader (Namibia)

Tourism Team Leader Windhoek, Namibia

Introduction:

• Our client in the travel industry is looking for an experience Team Leader to join the team in Windhoek, Namibia. The purpose of the role is to successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.

Responsibilities / Duties:

Sales:

• Effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent / supplier relationships.
• Source new products if and when required.
• Develop in cooperation with General Manager business and product strategy to secure additional business from agents.
• Work closely with the team to achieve goals.

Operations:

• Quote and design successful, creative itineraries and proposals.
• Capture and confirm bookings in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies, FOCs, value adds etc.
• Find new suppliers that offer a good/better service and better rates.
• Continuously and proactively monitor client feedback and improve operational processes.
• Follow up on own quotes as well as assist in monitoring the teams quote overview.
• Successfully run groups / series bookings.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.
• Utilise expertise to improve in conjunction with GM the teams operational excellence.
• Pass on Tourplan knowledge to the team via training/coaching sessions.

Product:

• Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team.
• Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan.

Financial:

• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities:

• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers / product.
• Travel on educationals and familiarizations trips, including hosting agents at times.

Minimum requirements:

• Min of 5 years Leadership experience in Destination Management Company.
• Tour plan experience.
• Leadership experience
• Matric
• Relevant tertiary qualifications (advantageous)

Working Schedule:

• Enjoy a hybrid work setting, with the option to spend 2-3 days working from the office each week.
• You have the flexibility to start your workday as early as 10 am, while ensuring a full 8-hour workday.