Operations Support Manager

• Based in Lagos, Nigeria, the Operations Support Manager works in close collaboration with the Africa Cluster and Country team to provide operational support and coordination to execute the on-site delivery of International SOS Medical Services activities consistent with client contractual commitments to assigned offshore and onshore medical staffing projects within the country.
• Develop International SOS / client relationships at Medical Services locations. Work with the Operations Manager to ensure the clients' needs and perceptions are clearly defined, and that International SOS is executing the expected and agreed-upon level of services.

Key responsibilities

• Lead and support operational projects from mobilization to completion, in line with company standards.
• Ensure high-quality service delivery and compliance with company standards.
• Build and maintain strong client relationships while managing service expectations and contractual requirements.
• Partner with internal teams to achieve operational goals.
• Monitor performance, optimize processes, and drive continuous improvement.
• Coach and support field teams to deliver exceptional results.

About you

• The ideal candidate is action-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced, multicultural environment.
• Must possess strong operational management skills, sound judgment, and a commitment to quality, safety, and continuous improvement.

Required Qualifications

• Bachelor's degree in Operations Management, Project Management, or a related field with at least 3 years' post-graduation experience, or equivalent professional experience
• A health Professional or HSE background is an advantage.

Required Work Experience:

• A minimum of 3 years’ experience in an operations delivery role, preferably within the healthcare, Oil & Gas, Mining, or Construction Industry
• Prior experience working closely with or within the Oil & Gas, Mining or Construction industry, understanding its unique challenges and requirements, is a significant advantage
• Proven track record of managing day-to-day operations and project mobilisations & demobilisations within set timelines
• Strong background in developing and maintaining client relationships
• Experienced in working and communicating with operations and management teams located in different locations and regions.

Travel Requirements:

• Regular short-term travel required to remote sites and offices within Nigeria.