Customer Success Associate - US

Position Overview

• Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.
• Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
• Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
• Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
• Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
• Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
• Serve as the single point of contact for all students queries and concerns

Requirements

• 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
• Experience building out and tracking information in Excel and/or data collection.
• Experience working in operations, performance coaching, and/or program management is a plus.
• Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)