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Data Analyst

IntouchCX • Artificial Intelligence • Professional Services • Bachelor's Degree • SQL • Power BI • SSIS • Looker • Microsoft Excel • 1 day ago
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Salary
≈ $11k – $27k per year (Estimated)
Location
In office (Mabalacat)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Nov 19, 2025. IntouchCX scores B on the Alion truth index.

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IntouchCX

IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.
intouchcx.com • HQ: Winnipeg, Canada • Professional Services • Artificial Intelligence • Business Process Outsourcing (BPO) • 1001-5000 employees
Tech stack of IntouchCX

 

About the Job

 

Join us in transforming the perception of customer service! 

 

We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply!

 

As Data Analyst, You Will…

Collect and organize large sets of data from various sources

Analyze and interpret data using statistical methods and software

Identify patterns and trends in data to inform business decisions

Develop and maintain databases and data systems to ensure accuracy and efficiency

Create reports and visualizations to communicate findings and insights to stakeholders

Collaborate with cross-functional teams to drive data-driven decision making

Continuously monitor and evaluate data to identify areas for improvement or optimization

Stay up-to-date with industry trends and advancements in data analysis techniques

As Data Analyst, You Have…

A bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field is preferred

A minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is

required

Strong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data

Strong proficiency in G Suite products, including Google Sheets, Looker, and BigQuery

Experience with maintaining and developing reporting tools is highly desirable

Strong Excel skills are a must

Proficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)

Strong analytical skills to analyze complex data sets and draw meaningful insights

Excellent communication skills to present findings clearly and concisely to stakeholders

Attention to detail to ensure accuracy in data analysis and reporting

Ability to work with large data sets and databases

Flexibility and adaptability to thrive in a fast-paced and constantly changing environment

Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in data analysis

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