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Reporting Analyst

IntouchCX • Artificial Intelligence • Professional Services • High School Diploma • JavaScript • 4 days ago

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Location

In office (Hyderabad)

Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Sep 16, 2026. IntouchCX scores A on the Alion truth index.

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IntouchCX

IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

intouchcx.com • HQ: Winnipeg, Canada • Professional Services • Artificial Intelligence • Business Process Outsourcing (BPO) • 1001-5000 employees

Tech stack of IntouchCX

About the Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

Be responsible for real-time reporting and diagnosing trends in key performance metrics

Generate weekly and daily KPI reports

Ensure employee data is current and accurate for assigned program

Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

High School Diploma or equivalent is required

Experience in leadership and working in a supervisory role

Advanced knowledge of MS Word, Excel and Google Docs

Proficiency with formulas and pivot tables

Excellent communication skills

Ability to enter data with a high level of accuracy

Adaptability to learn a variety of software programs (such as Javascript)

Strong analytical and problem solving skills

Flexibility to work evenings and weekends if needed

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