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Salary
≈ $40k – $99k per year (Estimated)
Location
In office (Guatemala City)
Seniority
Junior · 2+ years exp
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 9, 2026. IntouchCX scores A on the Alion truth index.

Overview
Company
Impact
Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

We are looking for a qualified Human Resources Generalist professional who will work directly with the Human Resources Team to provide support and direction in administering company policies. The ideal candidate will ensure that HR service deliverables are being met and deliver maximum value to the organization.

 

As Human Resources Generalist, You Will…

Provide Human Resource (HR) policy guidance

Conduct employee onboarding process

Ensure operational HR activities and processes are followed correctly 

Responsible of HR Investigations

Actively support line managers in addressing employee's breaches and conduct

Attend legal and disciplinary staff hearings

Provide coaching on HR matters

Analyze trends and metrics within the HR department

Engage in day-to-day coordination of activities with other HR Officers

Input data in HR systems

Maintain employee files and records in electronic and paper form

Perform other HR related duties when assigned

 

As Human Resources Generalist, You Have…

Graduate degree in Law, Human Resources and Labor Relations or similar

3 years of work experience as a Human Resources Coordinator

Minimum 2 years of experience in a call center environment

Extensive knowledge of Guatemalan labor law

Knowledge of Human Resources Information System (HRIS)

Ability to communicate effectively in English and Spanish, written and verbal

Strong analytical, problem-solving and decision-making skills

Great attention to detail and precision

Exceptional organization and time management skills - must be able to multitask and prioritize

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