WFM Coordinator
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Apr 17, 2026.
About the Job
The Workforce Management Coordinator will actively manage the staff, support, motivate and retain a Planning team. The ideal candidate will organize the workflow of the team, ensuring that all tasks/duties as assigned are understood, tracked and completed.
As Workforce Management Coordinator, You Will…
Work closely with the teams to validate capacity plan, review trends and arrival pattern behaviors, understand upcoming launches and impacts in volume
Provide updates about absenteeism, turnover, HC management, etc in the weekly staffing meetings and/or other forums where those informations are relevant
Be the point of contact for the team in the MBRs and weekly meetings between the vendor and the client
Make sure the team is keeping NICE and PIMS systems updated and report any issues/bugs
Support the team on trend analysis and work very closely with various teams to understand the root causes of volume behavior change
Follow the client guidelines in regards to multi skilling and synergies among the operations to support the incoming volume and SLA targets
Help the team build and track the action plans discussed in the weekly staffing meetings (or MBRs) and provide updates on the action plan results to the main stakeholders
As Workforce Management Coordinator, You Have…
Bachelor degree or above
More than 3 years of experience in BPO industry and WFM department
More than 1 year of experience in BPO WFM management experience with no less than 7 WFM Analysts
Knowledge on statistical analysis and forecasting modeling
Previous experience working with WFM tools, budgeting, forecasting and scheduling
Strong analytical, problem-solving, technical, information-management and decision-making skills
Demonstrated strong interpersonal and communication skills
Superior organizational skills and the ability to follow through
Strong conflict management and stakeholder management skills
Ability to adapt to Change and Innovation
Strong leadership, analytical, problem solving and decision making skills
Ability to work in a fast-paced, hectic, changing environment
Ability to adhere to all organizational policies and procedures
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds