Business Intelligence Analyst

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description -

RAQA Data Analyst/BI Analyst will be a member of the Quality Data Analytics (QDA) team and use technical expertise and a solid understanding of quality and regulatory business processes and needs to turn data into insightful information. The data analyst will work closely with various business teams to collect, clarify, and translate business data requirements into data solutions, reports and analytics as required. The analyst will be heavily involved with the use, distribution, and successful delivery of data and reports on a periodic basis. The successful candidate must excel in a high-energy, focused, small-team environment with profound understanding of Intuitive systems, product profile, company quality management system (QMS) as well as business processes. More importantly, the qualified candidate should have a good understanding of concurrent and legacy systems with extensive knowledge and hands-on experience of using a variety of BI tools for dashboards, ability to work independently, communicate effectively with stakeholders, awareness of AI/ML concepts and their applications in data analysis while managing multiple projects in a fast-paced environment.

Role & Responsibilities:

• Develop and deliver data solutions to support RAQA business stakeholders such as Audit, Post Market Surveillance, Product Quality/Quality Operations, Regulatory Affairs, Supplier Quality, Quality Systems and Compliance.
• Collaborate with key stakeholders to understand business processes, KPIs, metrics and critical needs for new requests and enhancements.
• Extract and analyze business data from EDW (associates with data from various source systems such as SAP, CRM, Salesforce, TrackWise, Veeva) to meet reporting and analysis requirements.
• Conduct deep dives analysis into data sets including system logs to uncover insights and key data trends. Apply critical thinking and sound judgment in selecting appropriate methods and techniques to solve business problems.
• Design actionable and insightful dashboards to support effective decision making and optimize data analysis processes to automate and standardize reporting.
• Conduct code and application reviews to ensure adherence to best practices, troubleshooting issues as needed.
• Transform query solutions into sustainable self-service reporting tool to drive operational efficiencies.
• Integrate innovative data science approaches to automate processes and deliver impactful, data driven solutions.
• Stay informed about business process changes for dashboard updates and enhancements, provide ongoing support for dashboards and reports, ensuring availability, performance, and reliability.
• Create user documentation for internal team reference, outlining methodology and best practices to ensure consistent processes and knowledge sharing.
• Assist in the development and validation of data analysis reports to meet software verification and validation requirements.
• Ensure compliance with global regulatory standards while protecting intellectual property.
• Conduct ad-hoc analysis as needed to support business requirements and provide necessary assistance during audits.
• Demonstrates awareness of AI and Machine Learning concepts and their applications in data analysis.
• Perform additional duties as assigned.

#LI - Hybrid

Required Skills and Experience

• Extensive experience in business intelligence, data mining, and reporting, with proven track record in delivering data solutions and dashboard reporting within quality and regulatory functions.
• Knowledge of enterprise applications such as SAP ECC, S/4 HANA, Salesforce, TrackWise, Veeva with good understanding in assembling and analyzing systems and logs data to deliver comprehensive data solutions.
• Extensive hands-on experiences in analytics, strong proficiency in SQL, Python, and ability to efficiently extract data from multiple sources and utilize BI tool for visualization and reporting.
• Strong analytical, problem solving, and critical thinking skills, with expertise in data visualization and data mining tools to translate complex data into actionable insight.
• Experience in generating dashboards under shared computing environments such as EDW/Snowflake.
• Demonstrate independent ownership of projects from end to end, establish project timelines with input from management, ensure timely and successful project delivery.
• Knowledge of Quality Management Systems (QMS) and processes in compliance with global regulatory standards.
• Awareness of AI/ML concepts and their applications in data analysis.
• Highly motivated self-starter, strong organizational and project management skills with experience in cross functional collaboration, with the ability to prioritize tasks effectively and manage multiple projects simultaneously in a fast-paced environment.
• Strong interpersonal, communication, and presentation skills with attention to detail.
• Possess an outcome driven mindset to design and deliver business solutions.
• Flexible working hours - occasionally may need to work off the normal working hours due to urgent business needs, e.g., audit support, field action investigation associated with high patient risk etc.

Required Education and Training

• Bachelor’s degree or master’s degree with 7+ years of relevant experience in delivering data solutioning and/or dashboard reporting, preferably within quality and regulatory function unit.

Preferred Skills and Experience

• Working experience in medical device, pharmaceutical, regulatory, or other related industries highly preferred.
• Experience with advanced programming such as SQL, Python, Snowflake, R for tool development and reporting is mandatory.
• Familiar with reporting practices across multiple regulatory agencies.
• Familiar with Intuitive products is preferred.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.