General Manager

The ideal person would be held in high regard within the tourism industry, they would have a lot of experience in running a 5-star property in a remote area independently, with a good general understanding of lodge operations, finance, and staff management. The individual should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development.

What you'll do:

• Relationship building - with - staff, guests, governmental departments, the community, the industry (agents and other lodges)
• Corporate Social Responsibility - working with Wild Impact in community development
• Business efficiencies - cost control, local produce, quality of product
• HR structure - maintaining and ensuring that policies and procedures are adhered to
• Product development on guest experience - lodge, food, game experience, all guest touch points
• Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
• Sustainability - Analyzing the impact Sustainability has on our business and improving it.
• Forecasting - Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever-changing business environment
• Training Development - Providing the needed to the team to ensure they are up to speed with the desired service standards
• Overall responsibility for the effective management and running of the lodge
• Hosting all Agents and Media and VIP Groups

Your Expertise:

• Experience in the service industry especially in managing guests and staff
• Previous experience in running a five-star operation as Lodge Manager or GM for a minimum of 5 years
• Qualification in Hospitality or Business management
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
• Aware, energetic, compassionate, respectable, good communication and a strong leader
• Have good computer and financial acumen

Personal Characteristics:

• Good command of the English language
• An outgoing, warm, friendly personality
• Confident and comfortable around affluent people
• Well, presented, Honest, Diligent and self-motivator
• Have the ability to work under pressure and meet deadlines

Other information applicable to the opportunity:

• Permanent position
• Location:Botswana