Operations Manager

Are you an aspiring Operations Manager with a passion for luxury hospitality and creating unforgettable guest experiences? A dynamic and driven hospitality professional with 3-4 years of experience in lodge operations, guest relations, Food & Beverage, and team coordination, with a strong focus on operational excellence. Skilled at leading teams, managing daily operations, anticipating guest needs, and ensuring seamless communication across departments while maintaining exceptional service standards.

What you'll do:

• Support the Senior Management in overall responsibility for the effective management and running of Grumeti Serengeti River Lodge
• Assist in training and developing of staff as necessary
• Work closely with the Grumeti team to ensure a seamless daily operation.
• Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.
• Participation in the management, implementation and updating of the lodge FBC to-do lists
• Ensure that an environment, where the &Beyond Golden Thread and Brand Standard is continuously met and visible throughout the daily functioning of the lodge
• Ensure lodge styling guide and styling updates are documented and work closely with the Hospitality training team to ensure clear communication
• Ensure that administrative functions within the Lodge are maintained and monitor beverage control
• Ensure that guest information and requests are shared and gathered for all guests arriving or departing to AndBeyond properties
• Checking in and out all guests
• Assist with checking guest rooms and that guest areas are always neat
• Host/interact with guests daily and communicate feedback if necessary
• Be aware of & make your chefs aware of special dietary needs and special occasions
• Assist with Uniform orders and issues. Ensure all staff are always wearing correct uniform
• Oversee all Food and Beverage aspects of Grumeti and be sure they are to company standard
• Ensure high standard of personal hygiene
• Be friendly, considerate and greet all guests and staff
• Maintain open lines of communication with other staff
• Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear, effective communication between all departments happen
• Attend management meetings
• Lead the green team and conservation initiatives at Grumeti
• Keep the region informed on Grumeti stories regularly
• Assist with Social media and other PR related communication
• Manage Staff Delight activities, including andBeyond Life activities and staff swaps
• Allow for flexible work hours
• Pay close attention to day sheet information such as dietary requirements and medical requirements for guests, eg. Bad back, Room configurations, pre-booked activities.
• Assist in checking the lodge forecast and other office administration
• You must work towards the sustainability of each department and of the company (reduce waste and care for company property)
• Go the extra mile for guests and staff
• Be flexible when receiving unexpected requests from guests
• Connect with guests daily to ensure they are happy and having a personalized experience.
• Be motivated, friendly and proactive when dealing with lodge operations and guest expectations
• Be responsible for upholding the &Beyond standards within the lodge Communicate regularly and effectively with staff & other departments

Your Expertise:

• 3-4 years’ experience
• Computer literate
• Fluent in English (oral and written)

Qualifications:

Higher Diploma or bachelor’s degree in hospitality management

Competencies:

• Analysis and problem solving
• Proactive work ethic
• Take pride in personal appearance
• Critical thinking - always maintain a high level of professional scepticism
• Attention to detail
• Good communication skills
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.

Other information applicable to the opportunity:

• Permanent position
• Location: Tanzania