Customer Service & Employment Outcomes Coordinator

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Job Description:

The Ivy College of Business Career Services Office is seeking an Customer Service & Employment Outcomes Coordinator (Administrative Assistant II) to provide customer service and data analysis in a fast-paced, student-centered environment. This position serves as a primary point of contact for the office and plays a key role in delivering exceptional service to students, faculty, staff, employers, and visitors. Additionally, this role collects employment outcomes for Ivy College of Business undergraduates, both internship and post-graduation. To achieve the goals of this position, this person oversees a small team of undergraduate student assistants.

The ideal candidate is professional, dependable, and highly organized, with the ability to positively interact with others, manage multiple priorities, and adapt to changing needs. They take initiative, anticipate requests, and demonstrate strong ownership of their work. Success in this role requires excellent communication skills, attention to detail, technical proficiency, and the ability to work collaboratively in a team-oriented environment.

Example of Duties:

• Serve as the first point of contact for visitors to the Business Career Services office.
• Greet students checking in for appointments as well as provide hospitality to external partners visiting for recruitment events, on-campus interviews, etc.
• Interact with customers by answering the main phone line and manage the email inbox for general inquiries.
• Collect employment outcomes, both internship and post-graduation - at graduation, 3-months following graduation, and 6-months following graduation - of three graduating classes per academic year - August, December and May (~1,000 graduates/year).
• Communicate with graduates by phone, text, and email, persisting until a strong knowledge rate is achieved (~90%).
• Utilize technology - 12twenty data management platform and Excel - to record, cleanse, and analyze data.
• Answer requests from colleagues for specialized data analysis as well as submit data to accrediting bodies such as the Association to Advance Collegiate Schools of Business (AACSB).
• Hire, train, supervise, evaluate, and celebrate the work of ~3 student Career Services Assistants (CSAs).
• Oversee office needs, including processing checks, inventorying/ordering supplies, and sorting mail.
• Plan meetings, reserve rooms, and order meals as needed for team members.
• Maintain relationships with vendors who have contractual relationships with the office.
• Support team members with special projects, classroom programming, and event coordination.

Preferred Qualifications:

• Experience delivering exceptional customer service and serving as a professional first point of contact for diverse stakeholders in a higher education or customer-facing environment.
• Experience collecting data via digital surveys, phone calls, texts, emails, etc. as well as cleansing, analyzing, and reporting that data with a high degree of accuracy.
• Proficiency with Microsoft Office applications, particularly Excel, and experience working with CRM or database systems.
• Experience hiring, training, supporting, supervising, evaluating and celebrating employees.
• Demonstrated ability to contribute positively to a team while independently managing responsibilities and priorities.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.