Claim Management Operations Trainee

Job Overview

We are seeking a highly motivated and detail-oriented Trainee to join our growing team. This role offers an excellent opportunity for recent graduates and early-career professionals to build a strong foundation in healthcare operations, medical claims management, data processing, and client service.

The ideal candidate is eager to learn, possesses strong communication skills, demonstrates a high level of accuracy, and thrives in a fast-paced, collaborative environment. Candidates with internship experience, customer service exposure, or operational support experience are encouraged to apply.

Key Responsibilities

• Support the submission and processing of medical claims to insurance payers in accordance with established guidelines and procedures.
• Assist in the accurate posting and reconciliation of patient and insurance payments.
• Perform data entry, claims processing, auditing, and operational support activities while maintaining quality standards.
• Review claims and related information to identify discrepancies, missing documentation, or data inconsistencies and take appropriate action.
• Ensure data accuracy, integrity, and compliance with operational processes and service-level expectations.
• Contribute to daily productivity and quality objectives while maintaining attention to detail.
• Participate in cross-functional training to gain exposure to multiple operational processes and workflows.
• Complete assigned projects, training programs, and additional responsibilities to support business needs.

Required Qualifications

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer service skills with the ability to communicate professionally and effectively.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail and commitment to delivering high-quality work.
• Positive attitude, curiosity, and willingness to learn in a dynamic environment.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently as well as collaboratively within a team environment.
• Flexibility to work night shifts.

Preferred Qualifications

• Internship or prior experience in operations, administration, healthcare services, customer support, or related fields.
• Experience in customer-facing, client-facing, or service-oriented environments.
• Working knowledge of Microsoft Excel and basic data analysis concepts.
• Exposure to healthcare operations, medical claims processing, BPO, shared services, or revenue cycle management environments.
• Demonstrated ability to learn new systems, processes, and technologies quickly.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.