Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented Customer Care Specialist to join our Global Customer Care team.

In this role, you will be responsible for overseeing the end-to-end destruction process on customer requests, resolving billing inquiries, and driving workflow improvements to reduce errors and escalations. You will join an agile, customer-centric global team dedicated to delivering seamless service transitions and exceptional customer support across multiple regions.

What You’ll Do

In this role, you will:

• Manage Destruction Operations & Account Closures: Oversee the secure destruction process and inventory returns from start to finish, addressing customer inquiries, managing destruction billing requirements, and ensuring seamless service transitions.
• Drive Cross-Functional Collaboration & Process Optimization: Partner with internal Sales, Customer Support, Contracts, and Billing teams, as well as upstream and downstream Customer Care units, to resolve escalations and implement innovative process improvements across global regions.
• Ensure Regulatory & Policy Compliance: Maintain accurate, complete documentation of all customer interactions and destruction activities in strict accordance with Iron Mountain operating procedures, data protection standards, and industry regulations.

What You’ll Bring

The ideal candidate will have:

• Proven professional experience in customer care, account support, or customer service operations.
• Strong technical and functional knowledge of Salesforce Customer Relationship Management (CRM) platforms, billing systems, and service delivery workflows.
• Demonstrated problem-solving and cross-functional communication skills, with the ability to empathize with customers and partner with global stakeholders.
• A Bachelor's degree in Business Administration, Communications, or a related field (or equivalent practical work experience).