Technical Service Delivery Manager

Role Overview

We are seeking a senior IT Technical Service Delivery Manager to own end-to-end delivery of large-scale, complex enterprise IT projects — from solution design through to infrastructure-level implementation and go-live. This role combines deep technical solution architecture capability with hands-on delivery leadership: managing scope, budget, resourcing, risk, and multi-vendor coordination, while acting as the primary technical point of contact for client stakeholders. The successful candidate will be equally comfortable designing a solution down to the infrastructure/network layer and presenting it confidently to client executives and steering committees. This is a client-facing, delivery-accountable role suited to an experienced consultant ready to lead sizeable, multi-workstream engagements for enterprise and government-related clients.

Key Responsibilities

• Own end-to-end technical service delivery for enterprise IT projects, from solution design through infrastructure-level implementation, testing, and go-live.
• Lead solution architecture and design across network, security, systems/IT service management, and infrastructure domains (e.g. OpenText Fortify/SCA, AIOM, NNMi, SMAX; Fortinet; Cisco; Unify/OpenScape; DWDM/optical; AD/LDAP; VMware), ensuring designs are technically sound down tothe infrastructure level.
• Manage delivery of large-scale, multi-workstream projects: budget, resource allocation, scheduling, risk and issue management,and coordination of subcontractors/vendors.
• Serve as the primary technical point of contact and escalation owner for client stakeholders throughout the project lifecycle.
• Lead and mentor project teams of consultants and engineers across multiple concurrent engagements.
• Own project governance: status reporting, steering committee updates, change control, and risk/issue logs.
• Lead solution design workshops and deliver presentations on technical proposals, architecture, and project status to client executives, steering committees, and internal leadership.
• Contribute to pre-sales activities: solution design, effort estimation, SOW/RFP responses, compliance matrices, and client-facing presentations/pitches.
• Ensure delivery quality and contractual compliance, particularly within enterprise/regulated (government-adjacent) client environments.
• Drive continuous improvement of delivery methodology, templates, and best practices across the organisation.

Required Qualifications

• Minimum 7 years of experience in IT solution delivery, technical consulting, or project/programme management within enterprise IT environments.
• Proven track record independently delivering large-scale, complex, multi-workstream enterprise IT projects (network infrastructure, systems management, security, or related domains).
• Strong solution design capability — able to architect end-to-end solutions and translate them down to infrastructure and network implementation detail.
• Broad working knowledge across enterprise technology domains (network infrastructure, cybersecurity tools, systems/IT service management platforms, virtualization, directory services).
• Demonstrated experience managing project budgets, resource planning, and delivery governance for sizeable, multi-stakeholder engagements.
• Excellent presentation and communication skills — able to present confidently and persuasively to senior client stakeholders, steering committees, and executives.
• Strong stakeholder management, negotiation, and client relationship skills, particularly within enterprise/regulated(government-adjacent) environments.
• Degree in Information Technology, Computer Engineering, Computer Science, or a related field — or extensive equivalent practical experience.
• Open to Singapore Citizens and Singapore Permanent Residents only.

Preferred / Advantageous

• Direct, hands-on experience with OpenText solutions(Fortify/SCA, AIOM, NNMi, SMAX) and/or Fortinet, Cisco, Unify/OpenScape, or DWDM/optical systems.
• PMP, PRINCE2, ITIL Managing Professional/Expert, or TOGAF certification.
• Experience leading proposal/procurement responses(SOW/RFP, compliance matrices, contract language negotiation) for government-related or regulated clients.
• Prior people-management experience, leading teams of consultants and engineers.
• Understanding of cloud infrastructure (e.g. AWS, Azure, GCP, hybrid environments) alongside on-premises enterprise infrastructure.

Other Requirements

• Based in Singapore; willing to travel to client sites for workshops, steering committees, and go-live support as required.
• Reports to Head of Delivery / Director; oversees project consultants and engineers across assigned engagements.

Skills

Computer Engineering, Proven track record of success, Workshop Development, Client Perspectives, Budget, Governance solutions, Change Control Procedure, Lead Project Teams, Back End Infrastructure, Lead implementation, Infrastructure Implementations, Stakeholder Management, Vendor escalation, Ensuring Design, on-site workshops, Industry Knowledge