Customer Care Representative - UPL

Company Name:

Location: Stratford OR Etobicoke ON

Status: Temporary full-time Vacancy for up to 1 year

Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Salary Range: The annual salary for this position ranges from $36,750 - $44,750. Exact compensation may vary based on qualification, experience, and education

Job Close Date: November 6, 2026

We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best-in-class performance and better service than they imagined for themselves and their customers - one conversation at a time.

We are looking for a Temporary Customer Care Representative to help grow our business and contribute to our future.

In this opportunity, you will play a key role in supporting customers with accounts under 60 days delinquent by helping them find solutions and maintain their accounts in good standing. In this first-party collections role, you’ll communicate with customers by phone and email, arrange payments, update account information, and ensure timely follow-up. Reporting to the Manager, Debt Recovery, other highlights include:

• Communicating with customers using email and phone calls.
• Sending and receiving various documents to update accounts.
• Finding solutions and arranging payment(s).
• Meeting call and collection targets on a weekly basis.
• Completing skip tracing tasks as needed.
• Communicating with clients on updates with accounts.

What you’ll need:

• 1-2 years of administrative or customer service experience is an asset, but not required
• Bilingualism in French and English is an asset
• Strong communication skills, both verbal and written
• Ability to multitask and manage competing priorities
• Comfortable using computer software such as Microsoft Office, softphone applications, and CRM systems

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

• Innovative technology
• A record of sustainable growth,
• Investment in diversifying lines of business

We support your growth.

• Career development and internal growth opportunities
• Education support to help advance your skills
• Opportunities to contribute to meaningful, high-impact work

We care aboutpeople.

• A supportive, inclusive workplace built on trust and collaboration
• Recognition programs that celebrate contributions and achievements
• A hybrid work schedule that supports work-life balance

A little more about us:

UPLevel is a subsidiary within ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Help us deliver exceptional customer care, one conversation at a time. If this opportunity interests you, please apply by November 6, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.