TUI - 1ST RECEPTIONIST

ISMIRA Agency actively recruiting for position 1ST RECEPTIONISTfor TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

1st Receptionist supervises the reception area, manages guest services, and performs financial & administrative duties like check-ins/check-outs, managing accounts, opening and closing each cruise together with Hotel Manager.

Conditions:

• One of the most reputable brands in European river cruising
• Seasonal work from spring to fall (8-10 months)
• Days off & paid vacation during contract
• Free food and shared accommodation on board
• Competitive salary package
• Medical insurance provided during contract
• Beautiful European routes (you work and travel at the same time)
• Modern, well-maintained river long ships
• Multinational team and positive working environment

Duties and Responsibilities:

• Manage daily front office operations efficiently, ensuring smooth guest service and team performance.
• Conduct staff trainings, coordinate schedules, and supervise front desk personnel.
• Assist the Hotel Manager when required.
• Prepare and submit port reports for arrivals and departures.
• Oversee the onboard boutique, ensuring proper management and standards.
• Monitor and control daily account closings handled by the night auditor.
• Support cruise preparations and cruise closings, including invoice checks, credit card settlements.
• Prepare staff duty schedules in compliance with legal requirements.
• Ensure the front office team is familiar with all docking locations and shore excursions.
• Conduct monthly inventories and manage stock control.
• Handle guest complaints professionally.
• Distribute relevant information within the team and to other departments.
• Manage onboarding and documentation for new crew members.
• Evaluate front desk staff performance with the assistance of the Hotel Manager.
• Prevent unauthorized access to the vessel.
• Maintain and update AGE control panels and the safety book.
• Update safety roles and in-port manning lists.

Requirements:

• Age 18+ from EU and also all nationalities we work with
• Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
• Ship experience preferred
• No visible tattoos that can not be covered by uniform.
• For non-EU candidates, a German Visa D will be required.
• Safety certificates and US Visa are NOT needed.
• Advanced level of English - spoken and written. No additional languages needed.
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.
• Very good computer knowledge, especially in MS office.

Nationalities that we process: EU and non-EU from

Last updated: December 29, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions