TUI - RECEPTIONIST

ISMIRA Agency actively recruiting for position RECEPTIONISTfor TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are

treated in a polite and friendly manner and that their questions and concerns are handled correctly.

Conditions:

• One of the most reputable brands in European river cruising
• Seasonal work from spring to fall (8-10 months)
• Days off & paid vacation during contract
• Free food and shared accommodation on board
• Competitive salary package
• Medical insurance provided during contract
• Beautiful European routes (you work and travel at the same time)
• Modern, well-maintained river long ships
• Multinational team and positive working environment

Duties and Responsibilities:

• Deliver professional, courteous, and consistent service aligned with company standards and procedures.
• Perform guest check-ins and check-outs efficiently.
• Handle guest complaints and special requests professionally, escalating to supervisors when necessary.
• Communicate relevant information effectively within the team and across departments.
• Maintain full display of all items in the onboard shop according to company standards.
• Verify all people onboard (guests and crew) during departures and prevent unauthorized access.
• Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current

  cruises.

• Process guest accounts, perform daily closings, and enter guest and crew information during

  embarkation.

• Count and reconcile cash at each shift change.
• Ensure proper handling and maintenance of all equipment, devices, and machinery.
• Maintain and update the safety book according to instructions.

Requirements:

• Age 18+ from EU and also all nationalities we work with
• Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
• Ship experience preferred
• No visible tattoos that can not be covered by uniform.
• For non-EU candidates, a German Visa D will be required.
• Safety certificates and US Visa are NOT needed.
• Advanced level of English - spoken and written. No additional languages needed.
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.
• Very good computer knowledge, especially in MS office.

Nationalities that we process: EU and non-EU from

Last updated: December 29, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions