Control Room Operator [Staunton, VA]

Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.

What you will be doing:

Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds

Perform continuous surveillance and system monitoring of transportation networks and signals

Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)

Initiate and coordinate incident response plans to minimize disruptions and maintain safety

Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems

Operate a multi-system console environment, managing real-time data and network systems

Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)

Provide accurate, real-time customer and traveler information to the public and stakeholders

Document incidents and operational activities using reporting and operations systems for tracking and analysis

Communicate and coordinate with internal teams, partner agencies, and external responders

Report system issues, equipment failures, and roadway hazards to appropriate personnel

Support emergency operations (e.g., severe weather, evacuations) and special event traffic management

Follow established policies, procedures, and safety protocols at all times

What you need to be successful in this role:

High school diploma or GED

Experience in operations, dispatch, monitoring, communications, or customer service roles preferred

Strong proficiency with computer systems and Windows-based applications

Ability to learn and operate ITS, traffic systems, and network-based technologies

Excellent written and verbal communication skills

Ability to remain calm and effective in high-pressure, real-time environments

Strong attention to detail and ability to manage multiple priorities simultaneously

Basic understanding of maps, roadways, and geographic navigation

Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)

Willingness to serve as essential personnel during emergencies

Experience with traffic operations, transportation systems, or roadway monitoring preferred

Familiarity with CCTV surveillance, signals, and control systems a plus

Background in incident management, dispatch, or emergency response a plus

Experience working in a control center or console-based environment highly preferred

Iteris anticipates paying $19.00 for this role.

#LI-ONSITE

#TOCoperator