Veterinary Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Sussex Coast Vets on a full-time permanent basis.

East Sussex is steeped in history, with beautiful countryside, stunning coastline, and an abundance of choice within the arts, sports, and leisure scenes, with something to suit everyone! We also have the convenience of great links to Brighton, London, and Gatwick Airport. Brighton: 45 minutes by car and train, Central London: 1hr by train, Gatwick Airport: 1hr by car and train.

We are close to the sea, with a long promenade, and the local town has many historic sites, outdoor activities, and a variety of independent restaurants with a strong café culture. There is a thriving arts scene, and several festivals are held each year, including seafood and wine, Jack in the Green festival, the famous bonfire night parade and the annual Mayday motorbike ride, when thousands of bikes descend on the town. Direct train links to Gatwick Airport and Central London, taking 1.5 hours to both.

We are a very kind, friendly and fun team that offers our clients and patients the highest standard of care. Our 3 vets offer a wealth of experience with several certificate holders including surgery, cardiology, medicine. We have a team of 3 dedicated Nurses, plus 5 Support team members.

We have a supportive and encouraging culture here at Sussex Coast, where we truly value our team and what each individual brings to our practice. We hold regular team meetings where we have an open culture for ideas and thoughts to be shared amongst the team.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

*40hrs over either 5:7 days or 4:7. 1:4 Saturdays with hours deducted from the week.

Key Responsibilities

*Providing a warm and professional welcome to clients and their pets

*Managing reception duties, including phone calls, appointments, and inquiries

*Cuddling pets - an essential part of the job

*Processing insurance claims and pet health club memberships

*Keeping records accurate and organised

*Assisting the veterinary team and handling admin tasks away from the desk

*Staying calm and compassionate in high-pressure situations

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.