Zendesk Engineer
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 28, 2026. IVC Evidensia scores B on the Alion truth index.
Zendesk is how colleagues and clients across IVC Evidensia ask for help, and we’re extending it into more areas of the business. You’ll join a small team of engineers who configure and build on the platform, with a particular focus on the Guide help centre, where tickets are raised. Your work shapes what each person sees, based on who they are, where they work and the help they need. The role is hybrid from Keynsham (Bristol) and fully remote working within the UK is possible for the right person.
* Own the HTML, CSS and JavaScript behind our Guide help centre, so each user sees the right content and request forms for their role and location
* Configure workflows, triggers, automations, business rules and user roles in the Zendesk Admin Centre
* Write custom scripts and integrations with the Zendesk REST API and webhooks to connect Zendesk with our other systems
* Test changes thoroughly and release them safely, following good development practice
* Keep the platform healthy by monitoring performance, fixing issues, applying updates and escalating to Zendesk support when needed
* Create data queries and dashboards that show the business how support is working
* Document configurations and customisations, and pick up requests that come into the team as tickets
* Occasional out of hours work to deploy releases
You Might Be a Great Fit If...
We’re looking for a driven, capable professional who brings:
* Three or more years as a frontend developer in a team, writing code that is maintainable, secure and reliable
* Strong JavaScript, HTML, CSS and JSON skills, plus hands on experience with APIs, webhooks and GitHub
* Experience configuring and customising a third party platform, such as Zendesk, another ticketing tool or a CRM
* A good understanding of how customer support teams work
* Clear written and verbal communication, and the confidence to question how things are done
* Experience working in an agile, product focused team
* Desirable: Zendesk administration, Guide theming with Curlybars templates, or building custom Zendesk apps
* A commitment to supporting our purpose and values