Assistant Store Manager - Ops

At Kent Building Supplies, we believe that strong, inclusive leadership drives success. We’re looking for an Assistant Store Manager - Ops who is ready to take ownership of store operations, lead a diverse team, and deliver an exceptional customer experience in a dynamic, multi-business retail environment.

Kent stores operate as several distinct yet interconnected businesses under one roof. In addition to our core home improvement retail operation, we serve Pro customers and deliver Install Sales solutions-each with unique customer needs, sales approaches, and operational requirements. As an Assistant Store Manager, you will play a key role in supporting how these business lines work together, ensuring alignment, consistency, and execution across the store.

This is a hands-on leadership role where you will oversee multiple departments, support cross-department execution, develop leaders, and help drive strong financial and operational results. Success in this role requires the ability to balance competing priorities, manage complexity, and lead teams across multiple revenue streams-while maintaining high standards for safety, customer experience, and associate engagement.

This position offers a competitive salary with eligibility for annual bonus incentives.

As an Assistant Store Manager, you’ll play a key role in the day-to-day operations of the store, ensuring a seamless experience for customers and an engaging, well-led environment for associates. Your responsibilities will include:

• Supporting cross-department execution: Partner with Department Managers to ensure consistent execution across Retail, Pro, and Install Sales operations.
• Leading the sales floor: Ensure departments are well-stocked, clean, and visually appealing to create a welcoming and productive shopping environment.
• Driving sales performance: Help implement strategies that support multiple revenue streams while meeting overall store sales and margin targets.
• Developing leaders and teams: Coach, train, and support Department Managers and associates, building bench strength and leadership capability across the store.
• Delivering exceptional customer experiences: Ensure a high standard of service for Retail, Pro, and Install customers by resolving concerns with empathy and efficiency.
• Managing inventory and shrink: Oversee inventory accuracy and loss prevention practices across departments.
• Maintaining safety and operational standards: Promote a safe, compliant, and well-organized store environment.
• Collaborating with store leadership: Work closely with the Store Manager and leadership team to align priorities, communicate expectations, and drive accountability.
• Using retail systems effectively: Leverage tools such as Microsoft Office, Kronos, and D365 to support scheduling, reporting, and operational execution.

• 5+ years in retail management
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Comfort with technology and retail systems
• A growth mindset and commitment to continuous learning
• Flexibility to work a variable schedule based on retail business needs

What we Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization