Technical Analyst, Halifax

J.D. Irving, Limited (JDI) is a family-owned company with diverse operations across Atlantic Canada and beyond, including forestry and forest products, shipbuilding, transportation, food, retail and distribution, construction, and industrial equipment. JDI IT supports all of these businesses, defined by their pace and appetite for change. If you’re curious and motivated by a fast-moving environment and want to contribute to technology that keeps a wide range of businesses running, this opportunity is for you.

As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside support in a multitude of environments, which includes working with senior leadership. Our team is looking for a strong communicator who thrives on change who can provide tailored support to each customer, while being comfortable with a wide range of technologies.

Now is your chance to join our team to make a lasting impact on a national venture as a Technical Analyst.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

• Provide day-to-day operational support and technology mentorship to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Provide end-to-end resolution of incidents assigned or escalated from Tier 1 (Service Desk), including issues that require a hands-on approach
• Complete assigned customer service requests and project tasks
• Deploy IT solutions and complete lifecycle activities for end user devices, endpoint network switching and Microsoft server hardware, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications

• Analyze, document, and escalate critical issues to appropriate support groups in a timely manner

• Complete site reviews of assigned facilities as directed by the Facilities Manager (or designate)
• Provide timely service reporting and complete assigned daily management tasks
• Manage regional field support partnerships
• Participate in an on-call rotation with Field Services and Tower Support team members (eligible for overtime compensation)
• Perform field site preventative maintenance and install upgrades

• Education Required: University degree, college diploma or relevant experience
• 0-2 years of experience in IT environments (network, systems and end user), ideally in a customer facing technical position

• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service

• Proficiency in physical set up and deployment of computer equipment

• Valid driver's license

Bonus:

• Certifications: CompTIA A+, Dell Hardware Technician Support, Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Associate, WHMIS